Residential Installation & Service Technician

Comcast; Memphis (TN); On-site; USD 25,000 - 29,000; Full time

Job summary

Comcast is seeking an entry-level broadband installation and troubleshooting technician. You will install services in customers’ homes, diagnose issues from the network to customer equipment, and follow safety standards and procedures.

The role offers $18.20 per hour, quarterly bonuses, paid training and comprehensive benefits effective on day one; occasional overtime and varying schedules including nights and weekends.

Responsibilities

• Perform residential installations, service changes, and disconnects following safety standards and company procedures.
• Diagnose and resolve issues from the network to customer equipment.
• Install and support basic home networks using coaxial, Ethernet, and Wi-Fi tech.
• Verify service quality with testing tools and adjust for reliability.
• Educate customers on products, services, equipment use, and expectations.
• Document work and update customer accounts using digital tools.
• Maintain vehicle, tools, and equipment; report safety concerns promptly.
• Operate ladders and tools safely and correctly.
• Work at heights up to 26 ft on ladders, roofs, or bucket trucks.
• Operate equipment within manufacturer weight limits.
• Lift 70+ lbs, work in crawl spaces/attics, near electrical sources.
• Drive a company vehicle and maintain a valid license.
• Complete required training, certifications, background checks and licensing on time.
• Communicate clearly with customers, supervisors, and coworkers.
• Meet or exceed performance and safety standards.
• Other duties as assigned.

Skills

Customer-Focused

Professional Etiquette

Technical Knowledge

Adaptability

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Education

High School Diploma / GED

Job description

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

Compensation: $18.20/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off,company-observedholidays, and discounted cable services. In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work isphysical andperformed in a variety of environments, including outdoor conditions and confined spaces. This role requires reliable, consistent attendance and flexibility toworka variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).

Core Responsibilities

• Perform residential installations, service changes, anddisconnectswhile following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fitechnology based on customer needs.
• Verify service quality using required testing tools andmake adjustments todeliver reliable performance.
• Educate customers on products, services, equipmentuse, andsettingappropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heightsup to 26 ft.on ladders, roofs, poles, or bucket trucks asrequired.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely andmaintaina valid driver’s license.
• Complete required training, certifications, background checks, and licensing within definedtimeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer-Focused; Professional Etiquette; Technical Knowledge; Adaptability; Self Motivation; Resilience; Communication; Critical Thinking Problem Solving

Salary:

Base Pay: $18.20

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience