Residential Installation & Service Technician

Comcast; Florida; On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health coverage

Paid training

Paid time off

Discounted cable services

Quarterly bonuses

Job summary

Comcast is seeking a Residential Installation & Service Technician in Florida. This entry-level role involves installing, maintaining, and troubleshooting residential voice, video, and internet services. You will receive paid training and must meet safety and certification requirements throughout your employment.

The ideal candidate is customer-focused and enjoys hands-on work. Benefits include starting pay of $20 per hour, bonuses, and health coverage effective from day one.

Qualifications

• Entry-level position requiring hands-on work and problem-solving skills.
• Must maintain a valid driver’s license and complete required training.
• Ability to lift and carry equipment weighing 70 pounds or more.

Responsibilities

• Install and maintain residential voice, video, and internet services.
• Educate customers on products and services, and document completed work.
• Drive company vehicle and ensure compliance with safety standards.

Skills

Customer Focused

Professional Etiquette

Adaptability

Technical Knowledge

Self-Motivation

Critical Thinking / Problem Solving

Communication

Resilience

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. Our focus on teamwork, innovation, and customer satisfaction is at the core of everything we do. Join us to advance your career in a dynamic environment.

Job Summary

The Residential Installation & Service Technician is responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This entry‑level field role is designed for individuals who enjoy hands‑on work, problem‑solving, and helping customers stay connected. You'll complete field assessments, perform service calls, and build technical skills through paid training and required certifications. Continued employment is contingent on meeting training, certification, and safety requirements.

Compensation and Benefits

$20 per hour, plus quarterly bonuses and paid training. Benefits are effective day one and include health, dental, vision coverage, paid time off, company‑observed holidays, and discounted cable services.

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Diagnose and resolve issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and set appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 feet on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Skills

• Customer Focused
• Professional Etiquette
• Adaptability
• Technical Knowledge
• Self‑Motivation
• Critical Thinking / Problem Solving
• Communication
• Resilience

Education

High School Diploma / GED

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.