Residential Installation & Service Technician

Comcast; Danbury (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health benefits on Day 1

Paid time off

Discounted cable services

Job summary

Comcast is hiring an entry-level broadband installer to work in customers’ homes and neighborhoods, installing new services, restoring connectivity, and ensuring a positive customer experience.

The role involves physical work in varied environments, with schedules including nights, weekends, holidays, and occasional overtime. Training and safety certifications are required, with benefits starting Day 1.

Qualifications

• Entry-level installer role requiring adherence to safety and procedures.
• Willingness to complete training and certifications.
• Reliable attendance and flexibility to work varied schedules.

Responsibilities

• Perform residential installations, service changes, and disconnects safely.
• Diagnose and resolve issues from network to customer equipment.
• Install and support home networks using coax, Ethernet, and Wi‑Fi.
• Verify service quality with testing tools and adjust as needed.
• Educate customers on products, usage, and expectations.
• Document work and update customer accounts in digital systems.
• Maintain and stock vehicle, tools, and report safety concerns.
• Operate ladders, meters, and light power tools safely.
• Work at heights up to 26 ft on ladders, roofs, poles.
• Drive company vehicle and maintain a valid driver’s license.
• Complete required training, certifications, background checks.
• Communicate clearly with customers and teammates.
• Meet or exceed performance and safety standards.
• Other duties as assigned.

Skills

Customer-Focused

Professional Etiquette

Adaptability

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Education

High School Diploma / GED

Job description

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry‑level position, with an increasing degree of proficiency and decreasing degree of onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

In this role, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces.This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).

Compensation

$22/hour, plus quarterly bonuses and paid training. Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services.

Core Responsibilities

• Perform residential installations, service changes, anddisconnectswhile following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, andWi‑Fitechnology based on customer needs.
• Verify service quality using required testing tools andmake adjustments todeliver reliable performance.
• Educate customers on products, services, equipmentuse, andsettingappropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heightsup to 26 ft.on ladders, roofs, poles, or bucket trucks asrequired.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely andmaintaina valid driver’s license.
• Complete required training, certifications, background checks, and licensing within definedtimeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer-Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self Motivation; Resilience; Communication; Critical Thinking Problem Solving

Salary

Base Pay: $22.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED