Residential Inside Sales Representative

Midcontinent; Sioux Falls (SD); Híbrido; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

Midco is seeking an Inside Sales Representative to guide customers toward the best solutions, using value-based selling to identify and recommend products while ensuring a superior customer experience.

The role involves proactive outbound calling, collaboration with internal and external teams, and driving revenue growth through effective product recommendations. Training starts in-person, with a schedule that includes some remote work and performance incentives.

Formación

• High school diploma or GED required.
• Typing, email and computer skills.
• Proficient with technology including the internet and applications.
• Excellent verbal and written communication skills.
• Ability to adapt and excel in a fast-paced environment.
• Ability to meet and exceed quota or goals.
• Self-driven and motivated to proactively complete outbound sales.

Responsabilidades

• Handle inbound and outbound calls from residential customers about Midco products and services.
• Identify products/services for customers using value-based selling.
• Sell/upsell Midco products to new and existing customers.
• Perform proactive outbound calls for sales/marketing campaigns.
• Develop sales opportunities by researching potential customers and preparing quotations.
• Record customer transactions and establish accounts for new customers.
• Follow up with leads promptly and coordinate with other teams to ensure customer satisfaction.
• Aim to exceed revenue, upsell, and add-on selling goals.
• Refer leads to B2B, Enterprise, and Advertising sales teams.

Conocimientos

Communication skills

Typing and computer skills

Tech proficiency

Self-motivation

Outbound sales

Adaptability

Quota attainment

Educación

High school diploma or GED

Descripción del empleo

Base wage, along with sales incentives, plus career advancement potential! Work schedule is 11am to 8pm, Monday thru Friday. Work-from-home 4 days per week, following 6 weeks of in-person training.

Job Summary

The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience.

Responsibilities

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell/upsell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications

• High school diploma or equivalent (GED).
• Basic typing, email and computer skills.
• Proficient at using technology including the internet and applications.
• Exceptional communication skills, both verbal and written.
• Ability to adapt and excel in a fast-paced work environment.
• Ability to meet and exceed quota or goals.
• Self-driven and motivated to proactively complete outbound sales.

Preferred Qualifications

• At least 1 year of previous sales or relevant customer service/sales experience.

Position leveling will be assigned congruent to experience and training.

Residential Inside Sales-Advanced

• Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 3 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.

Residential Inside Sales-Senior

• Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
• Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
• At least 5 years of previous sales or relevant customer service/sales experience required.
• Documented history of exceeding sales performance objectives.

Work Environment

• Inbound and outbound call center environment, wearing a headset.
• Extremely time sensitive to meet customer demand.
• May be required to work in excess of 40 hours per week.
• Some shifts are outside normal business hours.

Mental Demands

• Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
• Proficiency in understanding problems and collaborating with others to find alternative solutions.
• Clearly articulate instructions and expectations.
• Skilled in focusing on the issue at hand without reacting emotionally.
• Ability to de-escalate conflicts effectively.
• Maintain availability and composure during periods of continuous, high interaction volume.
• Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.