Residential House Manager

National Children's Center (NCC); Washington (District of Columbia); On-site; USD 52,000 - 78,000; Full time

Job summary

The Residential House Manager at National Children’s Center ensures safety, welfare, and overall operations of residents in our supervised living environments in the Washington, DC area. The role requires on-call availability, supervising Direct Support Professionals, and coordinating care with nursing and medical staff.

You will work within an interdisciplinary team to provide person-centered supports, maintain regulatory compliance, and foster growth, independence, and dignity for residents

Qualifications

• Valid driver’s license.
• Two years of experience working with people with disabilities.
• CPR/First Aid certification.

Responsibilities

• Support the person’s safety and well-being and their plan of care.
• Assure scheduled medical appointments are completed and consults are provided to the Nurse.
• Mentor and supervise Direct Support Professionals.
• Coordinate onsite training with new hires and the Nurse.
• Visit assigned sites biweekly to ensure homes are safe, clean, and sanitary.

Skills

CPR First Aid

Two years experience with people with•

Education

High School diploma or GED with two years of experience

Associate’s degree in Human Services

Bachelor’s Degree in Psychology or related field

Job description

National Children’s Center, Inc. is a nonprofit organization that is one of the region’s largest non-governmental providers of services for individuals with developmental disabilities, offering an array of services to infants, toddlers, preschoolers, and adults in the Washington metropolitan area. Our mission is to provide a lifetime of opportunities for people with intellectual and developmental disabilities.

Residential House Manager

The Residential House Manager is responsible for the safety, welfare, training, and overall operations of all individuals residing in a residential program. This position is also responsible for applying best practices to ensure clinical and environmental supports are in place to provide quality, person-centered services that are important to and for NCC’s community.

The House Manager is a member of the people’s interdisciplinary planning team and provides direct care services to residents living in supervised residential settings in a manner that promotes growth, independence, and dignity for those residents. A successful House Manager can be on-call 24/7, supervise multiple staff members, and comply with regulatory requirements, corporate processes, and associated protocols. This position also maintains close and positive relationships with referral/sponsoring agencies and regulatory bodies to ensure the people NCC serves have access to every available opportunity for their entire lifecycle.

Key Responsibilities

• Support the person's safety and well-being and their plan of care.
• Assure scheduled medical appointments are completed and consults are provided to the Nurse.
• Assist in medical emergencies with the people supported, arrange transportation for all medical appointments, arrange staffing, and open communication with nursing and medical services staff to safeguard the person’s safety and overall well-being.
• Serve as a mentor and supervise Direct Support Professionals.
• Supports the hiring of Direct Support Professionals to ensure that the people supported have meaningful lives.
• Schedule and participate in onsite training with all new hires; responsible for coordinating individualized training with the Program Coordinator and the Nurse.
• Visits assigned sites biweekly to ensure environmental checks are completed to confirm that the home and living areas are maintained in a safe, clean, and sanitary condition.
• Assure that people’s environment is person-centered and reflects their wishes.
• Completes attendance for individuals and submits to the Program Coordinator.
• Ensure progress notes and attendance are completed electronically for billing purposes.
• Provide a supportive environment that includes opportunities for people to determine their personal preferences for daily activities, thereby fully facilitating person-centered choices.
• Assist in coordinating care when a person supported is in crisis and communicates with the team.
• Initiate and maintain communication with management and other staff as part of a comprehensive treatment team relative to events occurring
• Maintains communication with day programs, transportation, and work locations when a person will be absent, has a medical appointment/emergency, court hearings, or planned vacations.
• Assure all homes need groceries and other supplies (cleaning, laundry detergent, etc).
• Assure assigned vehicles comply with NCC Policies.
• Ensure financial expenses are accounted for in the electronic filing system (Concur)
• Assist with internal/external monitoring, surveys, and audits to ensure compliance.
• Administer medication to people as needed.
• Maintain availability during regular and after business hours to address any emergencies and/or issues of concern.
• Complete staff schedules and complete payroll for assigned staff.
• Perform other duties as assigned.

Qualification Requirements

• Valid driver's license
• Two (2) years experience working with people with disabilities
• CPR/First Aid

EDUCATION And/or EXPERIENCE

• High School diploma or GED with two (2) years of cumulative experience.
• Associate’s degree (A.A.) with an emphasis on Human Services with or without experience;
• Bachelor’s Degree (B.A.) in Psychology or related field with or without experience.

NCC is an Equal Opportunity Employer and all qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, ethnicity, gender, age, marital status, sexual orientation, disability, veteran status, or any other legally protected status.

Review Date: September 2025