Residential Home Manager

Support Solutions; Knoxville (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Support Solutions is seeking a House Manager in Knoxville, TN to oversee assigned homes, supervise Direct Support Professionals, and ensure all activities meet plan-of-care requirements. The role involves coordinating staffing, attending planning meetings, and maintaining comprehensive documentation to support individuals with disabilities.

The position requires strong leadership, compliance with regulations, safe transportation duties, and effective communication with staff and stakeholders.

Responsibilities

• Supervise Direct Support Professionals and coordinate staffing.
• Attend planning meetings and develop service plans (ISP/PCSP).
• Ensure accurate documentation and regulatory compliance across records.
• Provide safe transportation and supervise staff on all shifts.
• Maintain records, budgets, and supplies for assigned homes.

Job description

Job Location: Support Solutions Knoxville - Knoxville, TN 37919

Position Type: Full Time

Salary Range: $16.50 - $16.50 Hourly

GENERAL FUNCTION:

House Managers shall be responsible for carrying out the administrative and programmatic duties for the areas to which they are assigned. This includes ensuring that the supported person(s) needs are met; the staffing ratio is correct; staff are properly trained; documentation is complete and accurate and all areas under their responsibility meet state & licensure requirements. The House Manager supervises the Direct Support Professionals and is responsible for implementing the staffing patterns and schedules. The position also involves providing support to individuals with disabilities, empowering them to lead self-directed lives, and providing them with opportunities to develop/maintain skills that enhance the quality of their lives. Our mission is to ensure that supported persons are happy, healthy and safe in an environment where they can enjoy life to the fullest extent possible.

ESSENTIAL FUNCTIONS:

• Assist with supervision, evaluations, completion of disciplinary actions, hiring of Direct Support Professionals in the locations assigned, with input and approval of the Program Coordinator, Assistant Program Director and/or Regional Director.
• Attend planning meetings as required. Also participate in the development of person(s) served plans of care (ISP or PCSP) and activity calendars. Document progress in monthly reviews. Assure community supports are in accordance with the plan of care.
• Schedule and hold regular staff meetings and staff training (agenda items to include proper implementation of person(s) served programs, company policies and procedures, orientation of new staff, to include job shadowing). Assure that communication is maintained with all staff. Assure appropriate coverage of all shifts and the completion of all duties.
• Assure safe transport of and accompany person(s) served as needed to events, job sites, and medical appointments utilizing company vehicle, personal vehicle or public transportation. Assure programmatic and administrative supervision of staff on all shifts.
• Assure that all aspects of the person(s) served records (hard copy and electronic) are current and conform to all regulations and standards. Including review of Electronic Records daily to assure that daily notes are entered by all staff in the home and meet expectations of funding sources.
• Assure that all required/recommended medical appointments are completed; assure that staff coverage is arranged to accompany person(s) served to appointments, and assure communication to all staff regarding that appointment. Any follow up appointments should be documented in the electronic record.
• Assure that all incidents are reported according to policies and procedures in a prompt and timely manner.
• Maintain records and security for personal and company funds (ex. food stamps, personal spending, and business checks). Maintain an inventory of person(s) served possessions. Procure additional items as needed and approved.
• Maintain expenditures within the approved budget for assigned homes.
• Maintain and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.
• Maintain a safe and clean home in accordance with all standards; this includes the vehicle as well.
• Monitor the acquisition, use, availability, preparation and storage of all food and household supplies, to include labeling food.
• Approve and post weekly/monthly menus; assure substitutions are recorded.
• Assure that monthly fire and emergency drills are conducted and properly documented according to policy and procedures.
• Complete and disseminate weekly/monthly activity calendars which include all appointments, outings, events, in-services, meetings, etc. that are scheduled for the time period. Note revisions as necessary.
• Perform other duties as assigned by supervisors.
• This position is expected to have open, honest and timely communication with person(s) served, peers, external stakeholders and supervisors.

OTHER FUNCTIONS:

• Exhibit behaviors and best practices that are consistent with the vision and values of Support Solutions.
• Practice safe work habits to minimize potential safety and health hazards and to maintain a safe work environment. Attend all training as scheduled.
• Work as part of the team to ensure that Support Solutions Quality Management principles (Plan, Measure, Assess, Improve) are practiced and achieved.
• Operate agency vehicles and personal transportation in a safe manner.
• Perform other job related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of this position. You may be asked by supervisors, managers or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and employee or employer may terminate employment at any time, for any reason.

QualificationsMINIIMUM REQUIREMENTS:

Must be 21 years or older and have a high school diploma or equivalent. Must have one year experience in direct service delivery with adults with intellectual disabilities. Must be able to do heavy lifting in assisting with personal care, if applicable. Must have proficient computer knowledge. Must have a valid drivers license and maintain a valid drivers license and acceptable driving record throughout employment with Support Solutions. Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug and felony offender listings. Must meet all training requirements and keep training current.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills
• Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions
• Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes
• Must be able to practice confidentiality in all matters pertaining to supported people and employees
• Keeps a professional appearance
• Able to follow instructions and work independently
• Have a proficient knowledge of computer software programs needed to complete job tasks
• Understands protocol when working with individuals with developmental disabilities.
• Proficient knowledge of rules, regulations, policies, and procedures.
• Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.

MEDICAL REQUIREMENTS:

Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. This position is either part time or full time and may require additional hours over 40 per week. This positon is required to be on call and respond to emergencies after hours. This position works primarily in a home environment, but is also required to work with supported individuals in community settings, work settings, outdoor activities, etc.

Body Positioning:

The employee is regularly required to stand and/or walk for prolonged periods of time. She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities.

Body Movements:

She/he must have a full range of body movements including the use of his/her hands, feet, and limbs to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc. The ability to bend the body, to reach for objects, and crouch/stoop, and climb when needed are also required.

Body Senses:

The employee must have command of all five senses: sight, hearing, touch, smell, and taste. Specific vision abilities required include close vision, distant vision, and depth perception. These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle. There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.

Strength:

The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring from or to wheelchair, turning/repositioning a total care person in bed, etc.

LICENSES/CERTIFICATES:

• Valid state issued Driver License.
• Must maintain valid Medication Certification throughout tenure.
• Must maintain valid CPR/First Aid Certification throughout tenure.
• Must maintain valid CPI or PCM training throughout tenure.

Agency insurance coverage for vehicles operated in the course of work at specific locations shall stand as the primary insurance coverage for employees working in that particular home setting. Valid automobile insurance is required for all employees working at homes where the agency does not provide a vehicle and this coverage must presented prior to transfer to any home where an agency vehicle is not provided. The agency reserves the right to request proof of insurance regardless of the site location or availability of an agency vehicle.