Residential Director

Open Doors; Clifton (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Open Doors is seeking a Residential Director to supervise Residential Managers and serve as the admin contact for Family Home Providers. The role requires adherence to DDID regulations and strong liaison skills with families and agencies.

The director will ensure person-centered residential care, conduct regular house checks, and manage compliance binders and incident reporting. A supervisory background and MS Office proficiency are essential.

Qualifications

• Applicant must be 18 years or older and have a high school diploma or GED.
• Two years of experience supporting persons with DD and supervisory training.
• Strong communication and interpersonal skills.
• Ability to resolve discrepancies with sound judgment.
• Understanding of business terms and employment laws.
• Intermediate proficiency in MS Office.
• Ability to navigate MWMA for incidents.
• Good teamwork and ability to handle unique situations.
• Strong planning, organizing, prioritizing.

Responsibilities

• Supervise Residential Managers and up to 10 staff.
• Build relationships with other SCL agencies.
• Act as primary contact for families when RM unavailable.
• Assist FHPs and RMs to deliver person-centered care.
• Request reassessment of residents when needs change.
• Conduct bimonthly home visits.
• Maintain RM binder and ensure compliance documents.
• Monitor incidents per KY regulations.
• Participate in On-Call Supervisor rotation.
• Complete annual evaluations for FHPs and RMs.
• Track LOC documentation; upload to electronic file.
• Address conflict resolution.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Self-awareness

Self-management

Social awareness

Relationship management

Critical thinking

MS Office proficiency

MWMA navigation

LOC documentation

Teamwork

Problem solving

Planning and prioritizing

Education

High school diploma or GED

2 years DD support experience

supervisary training curriculum (DDID)

Tools

MWMA

LOC documentation

Job description

Description

OVERVIEW

The Residential Director will supervise the Residential Managers (RMs) and be the administrative contact for Family Home Provider (FHPs) contractors for the company. The Residential Director shall adhere to the Supports for Community Living Regulations regarding Director Support Professional (DSP) supervision.

ESSENTIAL FUNCTIONS

• Build collaborative relationships with other SCL agencies to help ensure quality and continuity of care across service settings.
• Act as the primary contact for the resident's family or guardian when the FHP and the assigned residential manager are unavailable.
• Assist FHPs and the assigned Residential Managers to ensure person-centered residential care is provided, considering what is important to and for the resident.
• Request reassessment of a resident if they experience a chronic (3 months or longer) increase in care needs to determine if needs have changed as reflected in a revised person-centered service plan. Any increase in funding based on assessed needs shall be used to provide additional support. The residential Director is responsible for reporting to DDID once the resident has returned to the previous status so that the residential level can return to the previous status.
• Conduct bimonthly visits to the home
• In-home checklist completed within 48 hours of house check to include:
  1. Fire extinguishers are in the home and are functional
  2. Smoke detectors in every bedroom and functional
  3. Smoke detectors in strategic locations and functional
  4. The evacuation plan indicates exits of the home
  5. The Level of Supervision is being met
  6. Behavior Plans (if applicable) are being followed
  7. Rights Restrictions (if applicable) are being followed
  8. No restrictive measures without due process
  9. Medications are matched with label, script, and MAR for accuracy

• Maintain RM binder for compliance/relevance:

1. Participant Summary
2. Person-Centered Service Plan
3. Photo (recognizable)
4. Consent for Emergency Treatment
5. Allergy Alerts
6. Behavior Support Plan, if applicable
7. Rights Restrictions, if applicable
8. Prescription or physician's order for any medication administered at the site
9. Medication Administration Record
10. Current documentation for residential services

• Monitor critical and non-critical incidents following all KY regulations and company policies.
• Participate in the On-Call Supervisor rotation
• Manage the referral acceptance process
• Address conflict resolution with team members and stakeholders
• Supervise Residential Managers and assist with their duties if they are unable to attend to them.
• Complete annual evaluations of any FHPs on their caseload and all Residential Managers.
• Track all LOC documentation and ensure it is uploaded into the electronic file.
• Other duties as assigned related to managing FHP residential programs and services.

Requirements

SUPERVISORY RESPONSIBILITY

• Provides supervision of up to 10 staff.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Primary activities are conducted within a well-lit, climate-controlled office.
• Ability to sit for extended periods of time and possess the normal range of body motion.
• Occasional trips to client/prospect locations, conferences or company meetings require outdoor travel and potential exposure to unpleasant weather.

EDUCATION AND/OR EXPERIENCE

• Applicant must be 18 years of age or older and have a high school diploma or GED.
• Two (2) years of experience supporting persons with DD and completing a supervisory training curriculum approved by DDID.
• Displays strong communication and interpersonal skills, encompassing self-awareness, self-management, social awareness, and relationship management.
• Utilizes discernment and critical thinking to resolve discrepancies and problems, exercising sound judgment and involving appropriate parties in decision-making.
• Possesses an understanding of general business and office terminology and basic knowledge of personnel policies, procedures, and employment laws.
• Demonstrates intermediate proficiency in MS Office Suite products/programs, including the ability to compose routine correspondence and reports.
• Ability to navigate Medicaid Waiver Management Application (MWMA) for incident reporting and Letter of Credit (LOC) documentation
• Relates effectively to individuals across all levels and demonstrates teamwork by sharing responsibilities.
• Handles unique situations professionally.
• Exhibits strong planning, organizing, and prioritizing abilities, focusing on efficiency and multitasking.

Other requirements

• A clear state police criminal record check is required for any state in which the person has resided in the past year. If any prior convictions for offenses outlined in KRS Chapter 17.165 (1)-(3) or a prior felony conviction, contract work will not be offered. Additionally, annual background checks may be required.
• Maintains a valid state driver’s license.
• Embrace and commit to the mission and values a VersiCare Group company.