Residential Coordinator

Caregiver; Jackson (TN); On-site; USD 36,000 - 50,000; Full time

Job summary

Caregiver in Jackson, TN is seeking a Residential Coordinator to lead DSP teams, oversee staffing, ensure documentation accuracy, and support onboarding. You will help coordinate household operations, schedule appointments, and maintain a safe, compliant, person-centered environment.

The role requires strong organizational skills, the ability to lift up to 50 pounds, a valid driver's license, and experience with IDD settings.

Qualifications

• High school diploma or GED required; additional education preferred.
• Valid state driver’s license.
• IDD experience preferred (1–2+ years).
• Strong organization, documentation and communication skills.

Responsibilities

• Direct supervision and leadership of DSP I and II staff, including staffing coverage.
• Support day-to-day operations of assigned home(s): routines, inventory, menu planning.
• Oversee care activities, schedule medical/personal appointments, and report changes.
• Provide direct care coverage as needed and ensure continuity during gaps.
• Submit maintenance requests and conduct home audits.
• Support onboarding and training, and ensure competency checklists are completed.
• Validate documentation accuracy and timely submissions.
• Manage clients' use of personal funds and maintain compliant records.
• Conduct routine safety drills and enforce life safety standards.
• Serve as first-line contact for urgent home-level issues and on-call responses.
• Support quality improvement and uphold standards of care.
• Perform other duties as assigned.

Skills

Strong organizational skills

Documentation proficiency

Ability to lift up to 50 pounds

Valid driver’s license

Team leadership

Education

High school diploma or GED

Job description

Description

The Residential Coordinator supports the day-to-day operations of assigned homes. This role provides hands-on leadership to DSP teams, helps ensure homes are staffed and stable, validates required documentation, supports training and onboarding, and coordinates household operations (inventory, transportation coordination, maintenance requests) to maintain a safe, compliant, and person-centered environment.

Essential Duties and Responsibilities

• Direct supervision and leadership of DSP I and DSP II staff, including day-to-day oversight of staffing coverage, coaching and performance feedback, reinforcement of person-centered practices, and accountability for policy adherence, documentation accuracy, and quality service delivery within assigned residential settings.
• Support day-to-day operations of assigned home(s), including routines, household inventory, menu planning, and transportation coordination.
• Ensure high-quality care for individuals served by overseeing daily support activities, scheduling medical and personal appointments, and promptly communicating any health or medication changes to the clinical team and AD.
• Provide direct care coverage as needed and ensure continuity of supports during staffing gaps.
• Submit and track maintenance requests; complete weekly home visit guides/house audits and follow up on the completion/ resolution of items identified.
• Support onboarding/on-the-job training; ensure training checklists and competency steps are completed and returned per process.
• Validate required documentation (daily notes/service logs, MARs, data sheets, vehicle logs, timesheets) is accurate and submitted on time.
• Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation in accordance with organizational and regulatory requirements.
• Conduct and document routine home safety drills (e.g., fire drills) and validate life safety standards are followed according to Company policy.
• Serve as a first-line point of contact for urgent home-level issues and respond to unexpected events/emergencies per on-call expectations when assigned.
• Support quality improvement efforts and ensure standards of care are met.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or GED required; additional education preferred.
• Valid state driver’s license.
• IDD experience preferred (recommended: 1–2+ years).
• Strong organization, follow-through, and documentation skills; ability to operate basic office and computer equipment.
• Ability to lift up to 50 pounds and perform physically demanding work.

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