Residential Aide - Tier II

Priority Dispatch Corp.; New York (NY); On-site; USD 35,000 - 39,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid holidays

Job summary

NAICA is seeking a dedicated Residential Aide to ensure safety and well-being of staff and clients at our Bronx work site. This role enforces house rules and operational procedures to maintain a secure living environment.

The incumbent will train new aides, monitor facilities, and coordinate emergency responses while handling administrative tasks and client support. Evening, weekend, and holiday shifts may be required.

Qualifications

• High School Diploma or GED required or equivalent experience.
• At least 1 year experience in a residential facility preferred.
• NYS Security License preferred.
• CPR/First Aid certification required before probation expiration.
• Food Protection Certification required before probation expiration.
• F-02 or F-80 Certificates of Fitness may be required.
• Ability to read, speak, write English for administrative purposes.

Responsibilities

• Train and mentor new Residential Aides on security protocols and procedures.
• Identify opportunities to improve security department efficiency.
• Serve as a point of contact during emergencies and coordinate responses.
• Monitor residents and facilities to ensure safety and security.
• Enforce shelter policies and staff procedures.
• Maintain detailed incident logs and documentation.
• Assist clients and resolve issues promptly.
• Inspect items entering the facility for safety.

Skills

High-level communication

HIPAA knowledge

Emergency response

Education

High School Diploma/GED

Tools

CPR/First Aid

Job description

Job Details

Job Location: East Tremont (Bronx) - Bronx, NY 10457

Position Type: Full Time

Education Level: High School/GED

Salary Range: $20.19 - $20.19 Hourly

Job Category: Nonprofit - Social Services

Title: Residential Aide - Tier 2

Location: New York Metropolitan Area

Reports to: Director of Operations & Security

Pay Range: $20.19 - $20.19 per hour (effective $36,750 - $36,750 per year)

Classification: Non-Exempt

Employment Type: Full-time (35 hour per week)

Role Summary

We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role in maintaining a secure environment by enforcing house rules and operational procedures.

Primary Job Responsibilities/Duties

• Train and mentor new Residential Aides, sharing expertise and best practices in security protocols, resident interactions, and administrative tasks.
• Proactively identify opportunities for process improvements within the security department, proposing and implementing solutions to enhance efficiency and effectiveness.
• Act as a point of contact during emergency situations, such as fire drills or facility evacuations, and coordinate security-related responses.
• Diligently monitor clients, units, dorms, and facility to ensure the safety and security of each resident.
• Enforce shelter policies and follow staff policies and procedures.
• Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement.
• Provide assistance to clients, addressing questions, and promptly resolving any arising issues.
• Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff.
• Monitor video footage of common areas such as hallways, staircases, and lounges.
• Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization.
• Conduct regular hourly rounds of the facility.
• Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel.
• Collaborate with security personnel to ensure the safety of both staff and residents in the program.
• Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary.
• Document all incident details, participants, actions taken, and outcomes accurately.
• Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor.
• Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications

• High School Diploma / General Educational Development Diploma, or equivalent combination of education and experience.
• At least 1 year of experience, preferably in a residential facility.
• NYS Security License preferred.
• F-02 Certificate of Fitness for Fire Guard for Shelters (required before expiration of probation), or
• F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.
• Food Protection Certification (required before expiration of probation).
• CPR/First Aid Certification (required before expiration of probation).
• Ability to establish and maintain professional boundaries when working with residents.
• Prior experience in a residential facility is advantageous.
• Knowledge of HIPAA guidelines and standards.
• Exceptional written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Commitment to excellence and high standards.
• Demonstrated good judgment with the ability to make timely and sound decisions.
• Proficiency in assessing emergency situations and responding effectively.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to [e-mail] with the Subject “Reasonable Accommodation Request.”

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.