Residential Aide - Tier 2

Naicany; New York (NY); On-site; USD 41,767 - 59,486; Full time

Benefits offered by this job

Comprehensive Health Benefits

403(b) Retirement Savings Plans

Paid Holidays and Vacation

Job summary

A community service organization in New York City is seeking a Residential Aide to ensure the safety and well-being of residents. This full-time position involves monitoring the facility, training new staff, enforcing house rules, and responding to emergencies. Ideal candidates will have a year of relevant experience, possess strong communication skills, and be CPR certified. The role offers $20.19 per hour with a comprehensive benefits package including health, dental, and retirement plans.

Qualifications

• One year of experience in a residential facility.
• NYS Security License preferred.
• CPR/Basic First Aid certification.
• Food handler certificate NYC/NYS.
• Exceptional written and verbal communication skills.

Responsibilities

• Ensure safety and security of residents.
• Train and mentor new Residential Aides.
• Document incidents and activities accurately.
• Monitor video footage for security.
• Conduct regular facility rounds.

Skills

Communication skills

Problem-solving abilities

Ability to work under pressure

Education

Experience in a residential facility

Job description

Overview

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing. At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Details

Location: Bronx, NY

Reports to: Director of Operations & Security

Pay Range: $20.19 per hour (effective $36,750 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hours per week)

Role Summary

We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role in maintaining a secure environment by enforcing house rules and operational procedures.

Primary Job Responsibilities/Duties

• Train and mentor new Residential Aides, sharing expertise and best practices in security protocols, resident interactions, and administrative tasks.
• Proactively identify opportunities for process improvements within the security department, proposing and implementing solutions to enhance efficiency and effectiveness.
• Act as a point of contact during emergency situations, such as fire drills or facility evacuations, and coordinate security-related responses.
• Diligently monitor clients, units, dorms, and facility to ensure the safety and security of each resident.
• Enforce shelter policies and follow staff policies and procedures.
• Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement.
• Provide assistance to clients, addressing questions, and promptly resolving any arising issues.
• Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff.
• Monitor video footage of common areas such as hallways, staircases, and lounges.
• Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization.
• Conduct regular hourly rounds of the facility.
• Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel.
• Collaborate with security personnel to ensure the safety of both staff and residents in the program.
• Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary.
• Document all incident details, participants, actions taken, and outcomes accurately.
• Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications

• At least one (1) year of experience, preferably in a residential facility.
• NYS Security License preferred. F-02 Certificate of Fitness.
• CPR/Basic First Aid certification.
• Food handler certificate NYC/NYS.
• Ability to establish and maintain professional boundaries when working with residents.
• Prior experience in a residential facility is advantageous.
• Knowledge of HIPAA guidelines and standards.
• Exceptional written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Commitment to excellence and high standards.
• Demonstrated good judgment with the ability to make timely and sound decisions.
• Proficiency in assessing emergency situations and responding effectively.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Opportunity / Accommodations

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. Discrimination in any aspect of hiring or employment based on age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other legally protected characteristics is prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with applicable laws. NAICA also offers reasonable accommodations as required by applicable federal, state, and local laws. Applicants seeking an accommodation should contact Human Resources at the email address provided by NAICA with the subject “Reasonable Accommodation Request.”

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

Important Notices

False Statements: Misrepresentation of your experience, skills, education, or other qualifications, or submission of false information may result in rejection of your application or termination of employment.

At-Will Employment Disclaimer: NAICA is an at-will employer. Employment is subject to termination at any time, with or without notice or cause, at the discretion of the organization.