Residential Aide (Day) - Hudson Bay

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Lantern Community Services seeks diligent Residential Aides for our new Women’s Shelter in the Bronx. You will provide direct services to shelter clients and serve as the primary link between case management, housing staff, and clients to support stability and safety.

Shifts include Days, Evenings, and Overnights; weekend work may be required. Ideal candidates have a High School Diploma, crisis intervention skills, and strong communication. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
• Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.

Responsibilities

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

Skills

Crisis intervention

Communication

Customer service

Education

High School Diploma

Job description

Classification

Non-exempt

Reports to

Operations Manager and Director of Program Operations

Location

Bronx, NY

Status & Hours

This is a full-time shift position that may include weekends. Shift times are designated as Days (7:00 AM – 3:00 PM), Evenings (3:00 PM – 11:00 PM), and Overnights (11:00 PM – 7:00 AM). Schedule will be discussed upon hire. This position requires flexibility, including the ability to work weekends and adjust hours based on the operational needs of the site.

Who We Are

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care!

Where You Will Work

Hudson Bay is a brand-new, all-female shelter in the Bronx housing 200 women aged 55 and older.

About The Role

We are seeking diligent and responsible Residential Aides for all shifts at our new women's shelter in the Bronx, NY. The Residential Aides will provide direct services to the shelter clients and be the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Foster a welcoming and supportive environment for clients.
• Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed.
• Assist with planning and coordinating recreational activities, events, and outings.
• Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping.
• Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation.
• Prepare electronic shift summaries, daily census reports, and curfew violation tracking.
• Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary.
• Perform other duties as assigned by supervisory staff.

Required Education And Experience

• High School Diploma, HSE, or GED required.
• Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred.
• Food Handler’s Certification required or willingness to obtain within 3 months.
• Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations.
• Basic computer proficiency and strong organizational abilities.
• Excellent interpersonal and communication skills, with the ability to work respectfully with clients from diverse backgrounds.

Preferred Experience

• Experience working in a homeless shelter and/or with mental illness preferred.
• Bilingual (English/Spanish) preferred.

Work Environment

This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds.

Note

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

Day Shift: 7:00 AM – 3:00 PM. Lantern staff may be asked to change work schedules and hours depending on the operational needs of the site and the agency.