Residential Administrator

Creative Works; Scarborough (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

Tuition Reimbursement

403b retirement plan with companymatch

Paid holidays

Paid time off

Job summary

Creative Works in Scarborough, ME is hiring a full-time Residential Administrator to oversee one of our residential programs. The role ensures day-to-day operations, quality services, and regulatory compliance, while training staff and maintaining schedules.

You will support residents, coordinate IPP plans, and manage documentation; must hold a HS diploma, a valid U.S. driver’s license, and supervisory experience. Competitive benefits accompany a $23/hour pay rate.

Qualifications

• High school diploma or GED required.
• Direct Support experience or related field preferred.
• Valid U.S. Driver's License with satisfactory driving record.
• Previous supervisory experience preferred.
• Able to read, write, speak and understand English.
• Basic math skills sufficient for job duties.
• Willingness to obtain required trainings (e.g., DSP, CPR/FA, CRMA, Welle).

Responsibilities

• Provide quality care to participants with respect for rights and dignity.
• Support daily interactions promoting positivity and respect.
• Train and supervise new staff; manage staff schedules.
• Act as role model with attendance, accountability and work ethic.
• Provide feedback and assist with performance evaluations.
• Coordinate IPP planning meetings and support residents per plan.
• Schedule coverage for programs and maintain admin duties.
• Ensure compliance with ethics and regulations; document accurately.
• Communicate with participants, families, guardians, and staff.
• Complete reports and coordinate with the Business Office.
• Assist with service planning meetings and guardians/case worker coordination.
• Manage timecards and payroll-related tasks in Attendance on Demand.
• Be on-call as needed and assist staff as required.
• Transport participants using personal vehicle when needed.

Skills

Direct Support experience

Driver's license

Satisfactory driving record

Supervisory experience

English language proficiency

Basic math skills

Training readiness

Education

High School Diploma or GED

Job description

Description

Pay rate: $23.00/hour

Creative Works supports adults with disabilities, at home, at work and in the community. We are hiring a full time Residential Administrator to oversee one of our residential programs in Scarborough, ME.

We offer 11 paid holidays, 14 days paid time off, and a comprehensive benefits package options, including but not limited to: health, dental, and vision insurance, short term disability, long term disability, life insurance, tuition reimbursement, and 403b retirement plan with company match!

JOB DESCRIPTION SUMMARY:

The Residential Administrator is responsible for day-to-day operations of the residential programs under assignment. The role provides quality services and ensures regulatory compliance in the program. This position also manages, trains new staff, and maintains staff schedules in each of the programs assigned.

ESSENTIAL FUNCTIONS:

• Provide quality care to program participants in an environment that promotes their rights, dignity, freedom of choice and individuality.
• Support daily interactions between participants and staff promote a culture of positivity, respect, commitment and optimism.
• Train new staff in all areas including IPPs, personal care requirements in the programs, and performance expectations.
• Act as an exemplary role model to program staff by demonstrating great attendance, accountability and strong work ethic.
• Provide both positive and developmental feedback to staff members. Assist with writing and implementing performance evaluations, warnings, and supervisions.
• Involved in planning meetings concerning Individual Program Plans (IPP), and provide support to the residents according to their plan.
• Schedule staff to ensure adequate coverage for each program.
• Administrative responsibilities for each program must be maintained.
• Fully understands and abides by the agency’s code of ethics.
• Fully understands all aspects of participants’ rights and is responsible for promptly reporting any evidence of abuse or violation of participants’ rights.
• Conduct and facilitate team meetings in each program and ensure that open communication is maintained within the residential staff and address any and all concerns immediately.
• Communicates and interacts effectively and tactfully with all participants, CW team members, family members, guardians, case workers, and other stakeholders.
• Complete all necessary reports and submit (when appropriate) to Business Office in a timely manner.
• Responsible for scheduling service planning meetings for the individuals in the program, coordinating with the guardians and case managers around the planning meetings, and writing the plan.
• Approve and make necessary edits to employee timecards within Attendance on Demand software to ensure accurate and timely payroll submission.
• This position requires that you are on-call and willing to assist staff at any given time.
• Transport individuals, as needed, using personal vehicle (i.e., to appointments, work, etc.).

OTHER RESPONSIBILITIES:

• Ensure daily operations adhere to CARF accreditation standards, as well as State and Federal regulations.
• Must maintain medications in each of the programs and ensure adequate supply at all times.
• Train new staff as well as incorporate ongoing training by offering opportunities to learn new skills and take on additional responsibilities.
• Attend Regional Team Meetings and communicate any concerns and report outcomes back to staff in a timely manner. Ensure team development by communicating lessons learned in Team Leader meetings.
• Performs all job responsibilities in accordance with the CW Safety and Health policies.
• Assist in service coordination by establishing/maintaining relationships with families, community resources, case workers, guardians, participants, and other involved providers.
• Provide crisis intervention and act as Creative Works’ representative during emergency medical
• Provide crisis intervention and act as Creative Works’ representative during emergency medical and/or psychiatric admissions. This responsibility is supported by the agency’s Nurse Consultant.
• Demonstrate understanding of clinical rehabilitative therapies and act as liaison between Creative Works and external clinicians.
• Ability to remain patient and empathetic at all times, especially in heightened situations.
• Manage and oversee documentation for permanent files to ensure compliance with the Department of Health and Human Services’ regulations and Creative Works’ standards. Regularly perform Quality Assurance reviews to ensure documentation is up to code at all times.
• Other duties as assigned.

PHYSICAL WORK TOLERANCES:

• This position is very active and requires frequent standing, walking, bending, kneeling, stooping, and crouching.
• Must frequently assist in lifting non-living loads up to 50 lbs.
• Must frequently assists participants’ with transfers.
• While performing this job the employee is regularly required to talk, hear, and see to the extent necessary to perform the essential functions of the position.

QUALIFICATIONS:

• High School Diploma or GED.
• Direct Support experience or previous experience in related field preferred.
• Valid U.S. Driver's License.
• Must have satisfactory driving record per agency’s insurance company standards.
• Previous supervisory experience preferred.
• Must have ability to communicate well in the program, including the ability to read, write, speak and understand the English language so that the support of the participant receiving services can be met, and so that the relationship and work with co-workers, doctors, therapists and others in the community is successful.
• Must be able to perform basic math skills to the extent necessary to perform the job.
• Must have or be willing to obtain trainings within the Agency’s specified timeline including but not limited to: DSP, CPR/FA, CRMA, Welle.
• Must have adequate writing skills to maintain documentation standards, reports, and any other writing expectation in the program.
• Flexible schedule preferred.