Resident Services Specialist - Reunion at Redmond Ridge

TAM Residential, LLC; Redmond (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

TAM Residential is seeking a Resident Services Specialist for Reunion at Redmond Ridge in Redmond, WA. The role focuses on resident engagement, satisfaction, and retention through proactive communication and community programming.

You will work with the onsite team to promote a positive living experience, handle inquiries, coordinate events, and support property operations. Flexibility for evenings or weekends is required.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, administrative, or residential property management experience preferred.

Responsibilities

• Provide timely, professional communication with residents regarding inquiries, service requests, and community concerns.
• Promote resident satisfaction and retention through proactive engagement and follow-up.
• Coordinate move-in preparation, community events, and resident newsletters.
• Assist with leasing-related activities and administrative tasks as needed.
• Monitor amenities, enforce community guidelines, and report safety concerns to management.

Skills

Strong customer service

Interpersonal skills

Verbal and written communication

Organizational skills

Problem-solving

Attention to detail

MS Office proficiency

Property management software

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

Our team members are an important part of our success. Let’s work together to find the best place for you to excel.

Medical

Vision

401k

About TAM Residential

As a provider of property management services to the multifamily community, TAM Residential is dedicated to supporting ownership’s investment and pursuing every opportunity to maximize value and achieve above-market returns. This is accomplished with a company culture centered around communication, collaboration, creativity, innovation, and fun. By putting team members first, they have created an environment that does promote career growth, professional development, and attract top talent. TAM Residential is located in six-states.

Position:Resident Services Specialist - Reunion at Redmond Ridge

Location: Reunion at Redmond Ridge

11315 Trilogy Parkway NE

Redmond, WA

Job Id:2645

# of Openings:1

Join TAM Residential – Where Your Career Thrives

At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.

Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.

TAM was recently awarded NAA's Top Employer!

JOB SUMMARY:

The Resident Services Specialist is responsible for supporting resident satisfaction, engagement, and retention through proactive communication, resident relations, community programming, and administrative support. This position serves as a primary point of contact for resident inquiries and works closely with the onsite team to promote a positive living experience, address resident concerns, and support overall property operations.

The Resident Services Specialist must be available to work a flexible schedule, including occasional evenings or weekends, as needed to support resident events and operational requirements.

ESSENTIAL JOB FUNCTIONS:

Resident Relations and Retention

• Provide timely, professional, and courteous communication to residents regarding general inquiries, lease related questions, service requests, and community concerns.


• Proactively engage with residents to promote satisfaction, address concerns, and support resident retention efforts.


• Contact residents who have submitted notices to vacate to understand their concerns, identify opportunities for retention, and assist in converting notices into lease renewals when appropriate.


• Work with residents and the onsite management team to address complaints, concerns, and service related issues.


• Conduct resident follow ups to confirm satisfaction with completed service requests and coordinate additional assistance when necessary.


• Assist with resident incident reporting and promptly escape matters requiring management attention.

Resident Events and Community Engagement

• Plan, coordinate, and oversee resident events and activities in accordance with property needs and established budgets.


• Prepare and distribute monthly resident newsletters, community calendars, and event announcements.


• Coordinate event logistics, including vendors, supplies, communications, and expense tracking as assigned.


• Promote resident engagement through local activity recommendations, community information, and other resident focused initiatives.

Service Requests and Property Support

• Assist residents with submitting and tracking service requests and communicate with the maintenance team regarding outstanding concerns.


• Coordinate resident follow ups and assist with scheduling maintenance visits when appropriate.


• Conduct resident unit walks and assist with coordinating outstanding maintenance items as assigned.


• Assist with move in preparation, including pre-move-in walks, resident appointments, and other related activities.


• Distribute resident packages and assist with other resident services as required by property operations.


• Monitor resident amenities and common areas, communicate applicable community guidelines, and report safety concerns or maintenance needs to management.

Leasing and Administrative Support

• Assist leasing associates with leasing-related activities and resident facing responsibilities as needed.


• Provide support with resident communications, leasing office coverage, and general administrative functions.


• Assist with updating property marketing materials, online advertising, and community information as assigned.


• Maintain organized resident related records, reports, and documentation.


• Assist with monitoring event-related expenses and maintaining appropriate records within established budgets.

General Responsibilities

• Conduct all business in accordance with TAM Residential policies and procedures, Fair Housing Laws, the Americans with Disabilities Act, Fair Credit Reporting Act, and all other applicable federal, state, and local laws.


• Maintain a professional appearance and demonstrate punctuality, reliability, and courteous communication with residents, prospective residents, vendors, and associates.


• Attend company and property meetings as requested.


• Exercise appropriate judgment and escape matters requiring management approval or intervention to the Community Manager.


• Perform other duties as assigned to support business and operational needs.

SKILLS + ABILITIES:

• Strong customer service and interpersonal skills.


• Effective verbal and written communication skills.


• Ability to organize, prioritize, and manage multiple responsibilities.


• Strong problem-solving skills and the ability to exercise sound judgment.


• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.


• Ability to learn and effectively utilize property management software and other industry-specific systems.


• Ability to work independently while collaborating effectively with the onsite team.


• Strong attention to detail and follow-through.

EDUCATION + EXPERIENCE:

• High school diploma or equivalent required.


• Previous customer service, hospitality, administrative, or residential property management experience preferred.

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.

COMPENSATION:

$25 per hour

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Ability to work in an onsite office environment with moderate everyday noise.


• Ability to work in multiple areas of the property and occasionally travel to other locations as business needs require.


• Ability to sit, stand, walk, communicate, and operate standard office equipment.


• Ability to perform occasional physical activities associated with property operations, resident events, and other assigned duties.


• Ability to lift and carry supplies or materials as reasonably required for the position, with or without reasonable accommodation.

BENEFITS:

• Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.