Resident Services & Programs Coordinator

MidPen Housing Corporation; Sonoma (CA); On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Retirement Plan

Job summary

MidPen Housing Corp. is seeking a Services Coordinator II to deliver educational, health and wellness, and asset-building programs for residents at Fetters, Celestina Garden. You will coordinate after school, summer programs, ESL and health workshops, and more across multiple properties, ensuring access and quality program delivery.

The role emphasizes outreach, data tracking, strong customer service, and collaboration with management teams to support residents’ stability and growth.

Qualifications

• BA/BS in Education, Social Work, Sociology, Gerontology, or related field.

Responsibilities

• Delivers onsite programs and ensures implementation per standards.
• Conducts outreach via door-to-door, phone, and email marketing to raise awareness of services.
• Manages partnerships with property-level partners to support goals.
• Provides individualized resident support and enrollment assistance for programs.
• Maintains accurate records of service activities and reports as required.
• Models leadership and fosters collaboration with Property Management and teams.

Skills

Customer service

Relationship-building

Conflict resolution

Communication

Organizational skills

Independent & collaborative work

Language translation

Tech-savvy

Education

BA/BS in Education or Social Work or related

1 year experience in community development/social services

Equivalent combination of education & experience

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

MS Office Suite

Job description

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Fetters, Celestina Garden

Property Type: Family, Senior

Services Coordinator II

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Responsibilities:

Program Efficacy & Efficiency

• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
  
  

Partnership Management

• Familiar with Services' partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
  
  

Customer Service

• Provides individualized support and service coordination for residents e.g., referral and/or enrollment support to specialized programs
• Offer exemplary customer service and responsiveness to residents
  
  

Data-driven Decision-making

• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
  
  

Effective Team Building

• Models' leadership at all levels and a can-do attitude with other team members
• Cultivates collaborative relationships with Property Management and other colleagues
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience
• Minimum of one (1) year experience working in any of the following related areas required:
• Families, adults and youth in a diverse population
• Youth (5-12 age range) in a classroom or after school setting
• Older adults/elderly support and/or service to those with acute health conditions
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers
  
  

Knowledge, Skills, and Abilities

• Strong customer service orientation with excellent relationship‑building and conflict‑resolution skills
• Effective judgment, discretion, troubleshooting, and creative problem‑solving when supporting residents
• Commitment to working with underserved populations and to continuous learning in social services
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively
• Clear written and verbal communication skills; able to navigate language barriers using translation tools
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite
  
  

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
  
  

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
• Ability to travel between properties
  
  

Pay Range

$31.54 - $35.48 Hourly - Pay based on applicable experience and qualifications

Bilingual in English and Spanish preferred

Benefits and Compensation (see here for full details)

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days
  
  

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.