Resident Services Manager - Domain City Centre

Greystar Worldwide, LLC; Houston (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

Onsite housing discount

Sabbatical after 10 years

401(k) with company match

Parental leave

Employee assistance program

Pet Insurance

Legal plans

Job summary

Greystar Worldwide, LLC is seeking a community assistant to support residents with service requests, accounting and rental issues while driving retention. You will respond to inquiries, coordinate communications, and help organize resident events to cultivate a welcoming community.

The role emphasizes timely callbacks within 24 hours, attention to curb appeal, and collaboration with on-site teams to maintain a productive leasing office and show-ready models daily.

Qualifications

• Experience in customer service and handling resident concerns.
• Ability to coordinate communications and newsletters.
• Strong organizational and event planning skills.
• Proactive in following up on service requests.

Responsibilities

• Resolve resident complaints promptly to meet retention goals.
• Return calls and emails; answer rent and fee questions.
• Coordinate resident communications, newsletters, letters.
• Organize resident events and keep leasing areas ready.
• Review daily reports and follow up on incidents.
• Prepare access keys for move-in.
• Assist with vendor coordination during emergencies.

Skills

Customer service

Communication skills

Time management

Organization

Conflict resolution

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

JOB DESCRIPTION

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

#LI-AK1

The hourly range for this position is $22.00 - $25.00

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].