Resident Services Manager

RKW Residential; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

RKW Residential seeks a Resident Services Manager in San Francisco, CA to support the Property Manager by overseeing resident-facing services and ensuring satisfaction. You will mentor the onsite team, manage move-outs, and drive retention in alignment with company standards.

The role requires at least 3 years of multifamily property management experience, with a background in sales, marketing, and customer service.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 3 years of experience in multifamily property management.
• Background in sales, marketing, and customer service is beneficial.

Responsibilities

• Enhance resident experience and retention by addressing concerns and responding to requests promptly in compliance with policy.
• Prepare leasing presentations highlighting features, pricing, and amenities with local market knowledge.
• Oversee move-in/move-out documentation and renewal processes, including rate negotiations and inspections.
• Maintain property systems and data accuracy in the management software; generate performance reports on key metrics.
• Coordinate with vendors and assist centralized accounting with delinquency management, final statements, and evictions.

Skills

Customer service

Sales

Marketing

Communication

Education

Bachelor's degree in Business Administration or similar field

Tools

Job description

Job Details Job Location: Hawkins - San Francisco, CA 94130-1653 Position Type: Full Time Salary Range: $25.00 - $27.00 Hourly Revised: 3.2026

The Resident Services Manager plays a key role in supporting the Property Manager by overseeing all resident-facing services and ensuring resident satisfaction. This position is responsible for addressing day‑to‑day resident needs, mentoring the onsite team, and managing the move‑out process. The Resident Services Manager proactively enhances the resident experience, promotes retention, and ensures operational excellence in alignment with Arqline standards.

Essential Duties and Responsibilities:

Resident Experience & Retention:

• Promote resident satisfaction and retention by addressing concerns, resolving service issues, and responding promptly to resident requests in compliance with legal and procedural requirements.
• Manage resident communications by distributing relevant updates, responding to inquiries, and maintaining transparent, effective engagement.

Leasing & Renewal Management:

• Conduct leasing presentations, highlighting property features, benefits, pricing, and amenities with a strong knowledge of the local market.
• Ensure timely generation, delivery, and completion of all applicant and move‑in documentation in accordance with company policy.
• Oversee the resident move‑out process, including home inspections and assessing applicable charges.
• Manage the renewal process by following up on renewal letters, finalizing new rates, inspecting homes, addressing resident questions, and ensuring all documents and charges are accurate.

Operations & Systems Management:

• Ensure property systems (package delivery, security, Funnel, OneSite, access control, etc.) operate efficiently and are utilized in alignment with company policies, supporting property goals for these systems.
• Maintain data integrity by accurately entering and updating resident and prospect information in the property management system.
• Support, prepare and track performance reports that measure key metrics such as renewals, resident satisfaction, occupancy, traffic, conversion ratios, and application statuses.
• Research and troubleshoot data or reporting issues, escalating to appropriate support teams when necessary.

Vendor Relations:

• Partner with vendors by responding to questions and facilitating coordination as needed.

Financial & Compliance Support:

• Work closely with the centralized accounting team to execute financial processes including delinquency management, final account statements, and eviction procedures.

Other duties as assigned by the Property Manager or

Preferred Qualifications:

Education:

• High school diploma or equivalent required; Bachelor’s degree in Business Administration or similar field preferred.

Experience:

• Minimum of 3 years of experience in multifamily property management.
• Background in sales, marketing, and customer service with the