Resident Services Coordinator - The Residences at Rainier Square

Greystar Worldwide, LLC; Seattle (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Housing discount up to 40% at Greystar

Cell phone allowance

Monthly bonuses

Comprehensive benefits package

Job summary

Greystar is hiring a Resident Services Coordinator for The Residences at Rainier Square in Seattle. You will provide excellent customer service to prospective and current tenants, coordinate resident activities, and support staff with planning and day-to-day operations.

The role emphasizes in-depth property knowledge, strong communication, and event coordination to promote a quality living experience for all residents. A robust benefits package and housing discounts are offered.

Qualifications

• Excellent customer service and ability to interact with a diverse group.
• Professionalism in dress and communication.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Greet prospects and residents and ensure comfort while they wait.
• Answer phone calls and route to the appropriate team member.
• Maintain guest suite schedule ensuring proper payment and cleanliness.
• Ensure clubhouse amenities are ready before leasing office opens.
• Keep information on local restaurants/shops and maintain concierge contacts.

Skills

Customer service

Professionalism

Organizational skills

Neighborhood knowledge

Computer proficiency

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Residences at Rainier Square has an immediate opening for an experienced Resident Services Coordinator! Our team members are high performers that care about customer service and exceed expectations. The Coordinator plays a critical role in our success.

This role is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like

• Being part of a team and having fun while providing excellent customer service
• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

What we are looking for

• Excellent customer service and someone who can interact with a diverse group of people
• Professional in dress & communication skills
• Strong organizational skills with high attention to detail
• Knowledge about the neighborhood to assist residents and guests
• Proficiency in using computers, internet, and basic software

What sets us apart:

Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspect building and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.

The hourly range for this position is $21.50 - $24.50

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.