Resident Services Coordinator (Bilingual Preferred)

Mystic Valley Elder Services; Malden (MA); Hybrid; USD 56,000 - 61,000; Full time

Benefits offered by this job

4-day work week

Hybrid work schedule

Medical, Dental, Vision

403b Retirement Plan

3 weeks vacation

3 weeks sick leave

13 paid holidays

30 personal hours

Tuition reimbursement

Employee referral bonuses up to $2000

Job summary

The Resident Services Coordinator works within the framework of the Executive Office of Aging & Independence (AGE) regulations, determining program eligibility and providing a consumer-centered approach to assessment, service acquisition, reassessment and monitoring of services for residents in a senior housing complex and nearby community.

This is a Local Union 509, full-time, non-exempt position with a 4-day work week and hybrid schedule (in-person & remote, 1–2 days in office) after training.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Gerontology or related field plus at least two years of experience in counseling, casework or case management.
• Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family and external partners.
• Ability to maintain confidentiality while working with sensitive information or in sensitive situations.

Responsibilities

• Assess consumer history, current status, living situation, support system, and caregiver history to identify unmet needs affecting independent living.
• Collaborate with Housing personnel and Supportive Housing Team Managers to ensure access to community services and public benefits.
• Provide information, referrals, service coordination, activity planning, and follow-up to all building residents.
• Collaborate with contracted provider agencies to coordinate and assign service staff to residents.
• Case manages and supports residents and community members based on individual needs and the organization's mission and goals.
• Provide crisis care management, prevention, and intervention.

Skills

Excellent interpersonal skills

Ability to maintain confidentiality

Resourceful team player

Willingness to take on new tasks

MS Office

Adobe Pro

Zoom

Education

Bachelor's degree in Social Work, Psychology, Counseling, Gerontology or related field

Tools

MS Office

Adobe Pro

Zoom

Job description

Resident Service Coordinator

The Resident Services Coordinator works within the framework of the Executive Office of Aging & Independence (AGE) regulations. Determines program eligibility and provides a consumer centered approach to assessment, service acquisition, reassessment and monitoring of services provided to residents residing in a senior housing complex and neighboring community.

Schedule

This is a Local Union 509, full-time, non-exempt (35 hour/week) position. We offer 4-day work week and hybrid (in-person & remote, required 1-2 days in office) work schedule (once training is complete.) No nights or weekends.

Compensation

Starting annual salary range is $56,432.56 - $60,793.89. Being bilingual is not a requirement for this role, but we recognize it as an asset and offer an additional 6% bilingual designation for Spanish, Haitian Creole, Russian, Vietnamese, Cantonese or Mandarin.

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Aging Services' Team!

Depending on your role and your hours, we offer:

• Flexible scheduling (4, 4.5, and 5 day work schedule options)
• Competitive salaries
• Medical, Dental, and Vision
• 403b Retirement Plan with agency contribution after 2 years of employment
• 3 weeks accrued Vacation time
• 3 weeks accrued Sick time
• 13 Paid Holidays
• 30 personal hours
• Ample free parking
• Tuition reimbursement
• Employee referral bonuses of up to $2,000

Job Activities

Key activities of the position are below. Additional duties may be assigned as required.

Top Key Activities

1. Assess consumer history, current status, living situation, support system, and if applicable, caregiver's history, and identify unmet needs, which inhibit independent living.
2. Work in collaboration with the Housing personnel and Supportive Housing Team Managers to ensure residents have access to community services and public benefits
3. Is available and provides information, referrals, service coordination, activity planning, and follow-up to all building residents
4. Collaborate with contracted provider agencies to coordinate and assign service staff to consumers/residents.
5. Case manages and supports residents and community members based on individual needs and the organization's mission and goals.
6. Provide crisis care management prevention and intervention

Other Activities

• Assist with housing programmatic tasks
• Cross collaboration with all departments for best practices
• Participate in collaborative team model and regular supervision meetings
• Maintain accurate consumer information in case records, compile and submit required statistics and reports

Key Success Measures

• Housing personnel and resident satisfaction
• State quality metrics

Qualifications

• A bachelor's degree from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, or Gerontology plus at least two years of experience in counseling, casework or case management.
• Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, family and external partners
• Ability to maintain confidentiality while working with sensitive information or in sensitive situations
• Highly resourceful team player, with the ability to work effectively independently or as a team
• Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
• Expertise in the following platforms: Microsoft Office (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applications

Physical Requirements of the Job

• Ability to lift, push, pull and carry objects weighing up to 25 pounds
• Ability to climb up and down stairs unassisted
• Ability to travel to the community to perform visits at clients' homes
• Work requires regular standing, stooping, and bending

Mystic Valley Aging Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.