Resident Services Coordinator

Catholic-Charities-Serving-Central-Washington; Royal City (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement 403(b) plan

Education assistance

Paid holidays

Vacation and sick leave

Flexible Spending Account

Life Insurance

Employee Assistance Program

Longevity awards

Job summary

Catholic Charities Serving Central Washington is seeking a full-time Resident Services Coordinator to coordinate services at housing sites in Royal City, WA. You will work with residents and local providers to deliver education, meals, transportation, and health services, while organizing meetings and coordinating activities with property management.

Responsibilities include conducting needs assessments, linking residents to community resources, supervising volunteers, and reporting outcomes to

Qualifications

• Associates degree or some college education in Social Welfare, Human Services, Counseling, Administration or closely related field.
• Bachelor’s degree in social services, Education, Psychology, Sociology, Human Services or related field, preferred.
• 2 years’ experience in nonprofit or public social/human services, counseling or community relations work preferred.
• Bilingual (English/Spanish) required.

Responsibilities

• Coordinate and facilitate the delivery of services and education programs at CCHS housing sites.
• Develop relationships with local service providers to provide access to education, services and programs for residents.
• Establish and maintain positive relationships with on-site community managers to coordinate site activities.
• Schedule and facilitate resident meetings and programs, including setup and cleanup of meeting space and keeping records.
• Oversee volunteers and contract providers, train volunteers, assign and direct work, address complaints.

Skills

Bilingual (English/Spanish)

Communication skills

Problem solving

Teamwork

Education

Associate's degree in Social Welfare or related field

Bachelor's degree in social services (preferred)

Tools

Microsoft Office

Housing applications

Job description

Responsibilities:Coordinate and facilitate the delivery of services and education programs to residents at CCHS housing sitesDevelop relationships with local service providers to provide access to education, services and programs for residents.Establish and maintain positive relationships with on-site community managers to coordinate site activities including scheduling meetings, notifications and ensuring access to the community room.Schedule and facilitate resident meetings and programs; including set up and cleanup of meeting space, recruiting residents, delivery of flyers and notices, and keeping proper records of site events.Establish rapport with residents and encourage participation to plan and carry out site activities and community events.Works in collaboration with CCHS staff to ensure proper coordination and delivery of program services and events at CCHS housing site.Provides general services including completing intakes, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include:Meals-on-wheelsTransportationHome health aidesHomemakersFinancial assistanceCounselingPreventive health screening and other needed servicesConnects residents to state and/or local service providers that residents can contact for assistance (i.e. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance), Develop a comprehensive understanding of residents’ needs (conduct needs assessments, community meetings, etc.) in order to offer residents, the opportunity to be involved in their community and to guide them towards appropriate services and resources.Surveys and evaluates resident strengths and needs to identify priority of needs in the provision of appropriate information, referral, follow up and to capture resident input on service preferences.Plan and coordinate recreational, cultural and social activities in coordination with Property and Asset Management staff and residents, as neededDevelop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to servicesMultitask, coordinate day-to-day activities and work with the community manager, independently or from a team based approachDirectly oversee volunteers and contract service providers work. Responsibilities include training volunteers, planning assigning and directing work, addressing complaints and resolving problemsConnect residents to existing local community services and self-improvement opportunitiesImplement priority programs and essential activities through partnerships with other community based service providers/organizationsServes as a liaison to community agencies, networks with community providers and seeks out new services available to the residentsEstablish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residentsMeet with local parish and community representatives to engage local support for CCHS’ affordable housing programs and services.Provide social services coordination per the requirements of the applicable funding sources including (but not limited to) HUD 202, USDA RD or State Department of Commerce or other affordable housing funding programs.Support Diocesan efforts to promote a larger Social Justice agenda for the Diocese, specifically as it relates to CCHS’ Mission, Vision and Values.Refer CCHS residents to appropriate local service agencies based on needs of the resident.Documentation and record keeping of onsite resident activities to be used in report and measurement of program outcomes and to the effectiveness of agency programs.Utilize database to track all program activities at each site.Maintains orderly and accurate program files (paper and electronic), and record keeping/reporting.Ensure that documentation progress notes and reports are accurate and on timeValued Skills and AbilitiesAbility to develop effective working partnerships with various types of community groups and institutionsFunction effectively in an environment with diverse cultures, multiple perspectives and competing needsDemonstrate a commitment to recognize residents’ knowledge and experience as a valuable resourceMotivate individuals to actively participate in servicesAbility to effectively facilitate meetings and community gatheringsAbility to work independently and as part of a teamDemonstrated ability to establish trusting, confidential relationshipsProven ability to work with diverse groups in cooperative problem-solving and consensus buildingPossesses an equity-mindedness and collaborative approach and style with respect for diversityPerform other duties as assignedReport to the Resident Services Associate Director in matters involving housing operations or property management at CCHS housing sites.Performs other duties as required and related generally to the above job descriptionWorks from a team-based approach that may include staff and agency meetings to complete the goals and Mission of Catholic Charities Housing Services Resident Services Program and overall agency goals.Job Requirements:The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.Physical Requirements:This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 80% of the time.Non-Physical Requirements:EducationAssociates degree or some college education from an accredited college or university in Social Welfare, Human Services, Counseling, Administration or closely related fieldCombination of education and/or experience may compensate for education requirementBachelor’s degree in social services, Education, Psychology, Sociology, Human Services or related field, preferred.Experience2 years’ experience in nonprofit or public social/human services, counseling or community relations work preferredSpecial SkillsKnowledge of social services programs, service delivery networks and affordable housing programsComputer skills including knowledge of spreadsheets, word processing, e-mail, internet access and specialized housing applicationsExcellent problem solving and analytical skillsHigh level of self-motivation and willingness to work in a team setting, including a high level of ability to work independentlyExcellent written and oral communications skillsBilingual (English/Spanish) requiredLicensure, Registration, CertificationValid Washington State driver’s license and minimum required liability insurance for WA StateMust be deemed insurable as determined by Catholic Charities’ liability insurance providerEmployment is conditional upon:Being cleared by criminal background check and fingerprinting when requiredWage Range: $23 - $27 hr, based on experience.Work Schedule: Monday to Friday 8am - 5pm; plus flexibility for after hour events.Work Location: Royal City, WABenefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.