Resident Services Coordinator - Portland

Thrive Communities; Portland (OR); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

34 Paid Days off

Employer matched 401k

Bonus Potential

Professional development reimbursement

Parking & Transit

Company events

Job summary

Thrive Communities in Portland, OR is seeking a full-time leasing professional for an on-site, 100% in-person role. You will handle prospect inquiries, tours, applications, and resident events while maintaining knowledge of community options, pricing, and leasing processes.

The position emphasizes superior customer service, strong communication, and the ability to travel between communities as needed. Thrive offers a robust benefits package and a competitive hourly pay range.

Qualifications

• Experience in multifamily leasing, property management, sales, or customer service preferred.
• Demonstrated customer service and sales experience.
• Strong communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to travel to assigned communities as needed.

Responsibilities

• Serve as a primary point of contact for prospect inquiries and questions.
• Maintain knowledge of communities, availability, pricing, and leasing options.
• Support lead-to-lease activity including tours and applications.
• Contribute to leasing goals and key performance indicators.
• Execute resident events and ensure excellent resident experience.
• Travel to assigned communities to conduct tours and support operations.

Skills

Multifamily leasing

Customer service

Sales

Communication

Organization

Tools

Yardi

CRM

OnSite

Job description

Feel Seen at Thrive!

Learn more about Thrive Communities here: www.thrivecommunities.com

Pay Range: $27 - $28 per hour

Schedule: Full-time; 100% in-person and on-site, Monday - Friday 9 am - 6 pm

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Housing Discount may be available; Delete if not applicable
• Employer matched 401k retirement plan
• Bonus Potential
• Renewal Commission eligible
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

What You'll Own - Essential Responsibilities

Leasing & Prospect Experience

• Serve as a primary point of contact for prospect inquiries and questions.
• Maintain strong knowledge of assigned communities, including availability, amenities, pricing, and leasing options.
• Support lead-to-lease activity, including prospect follow-up, tours, applications, and other leasing-related needs.
• Contribute to established leasing goals, closing ratios, and other key performance indicators.

Resident Experience

• Serve as a primary point of contact for resident inquiries, questions, and community-related needs.
• Build positive relationships and deliver a high level of care and customer service.
• Execute resident events and initiatives and provide recommendations to enhance resident satisfaction and engagement.
• Adhere to established budgets for resident events and functions.

Community Operations

• Travel to assigned communities to conduct tours, meet with residents, and support operational needs.
• When onsite, inspect the property to ensure Peerless Presentation, report service needs, and inspect move-outs and vacancies as requested.
• Maintain positive relationships with residents, prospects, vendors, guests, and cross-functional teams.
• Perform additional duties as assigned based on business needs.

What You'll Bring

• Experience in multifamily leasing, property management, sales, or customer service preferred.
• Demonstrated customer service and sales experience.
• Strong communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and maintain knowledge of multiple communities.
• Ability to de-escalate conflict in a manner consistent with Thrive’s Values.
• Ability to work independently and collaboratively.
• Ability and willingness to travel to assigned communities as needed
• Experience with Yardi, CRM, OnSite, or similar property management software is a plus.
• CALP designation is a plus.

Physical Requirements

• 100% in-person position. Must be available to be physically present at sites being supported.
• Stand, walk, crawl, bend, stoop, or sit alternatively depending on the specific needs of the day.
• Estimated 66% - 100% of time is spent on feet.
• Prolonged periods of sitting at a desk and working on a computer and/or speaking on a phone and radio.
• Ability to physically walk the property and units, which may include climbing stairs and navigating uneven surfaces or construction zones.
• Ability to be physically present onsite at the property during normal business hours to greet guests, handle property operations, provide tours, etc.
• Ability to lift/move/push/pull up to 150 lbs. on occasion with a frequent need to lift/push/pull 25 lbs. - 75lbs.
• Works both indoors (majority of the time) and outdoors in all weather conditions.
• Must be able to commute to locations where there is need.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed on an individual basis by a designated HR representative. For questions on the screening process, please contact [e-mail].

The 4-panel drug screen tests for the following:

• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.