Resident Services Coordinator

Housing Authority of the City of Easton; Easton (Northampton County); On-site; USD 41,000 - 55,000; Full time

Job summary

Housing Authority of Easton is seeking a Resident Services Coordinator to connect residents with supportive resources, promote housing stability, and enhance community well-being. The role emphasizes clear, respectful communication and collaboration with staff and partners in Easton, PA.

The position is full-time with a competitive $48,000 annual salary and benefits such as health coverage, FSA, and PTO. Onsite work Monday–Friday from 8:30am to 4:00pm.

Qualifications

• High school diploma or equivalent (additional education in human services is a plus)
• Strong customer service, organization, and documentation skills
• Comfortable working with diverse populations and handling sensitive information
• Proficiency with basic office software and phone/email communication

Responsibilities

• Coordinate resident-focused services and referrals
• Maintain accurate records and reporting
• Support program logistics and resident communications
• Collaborate with internal staff and external partners
• Respond to resident questions with professionalism

Skills

Customer service

Organization

Documentation

Diversity sensitivity

Phone & email communication

Education

High school diploma or equivalent

Human services education (plus)

Tools

MS Office

Job description

What You’ll Handle

As a Resident Services Coordinator, you’ll help connect residents with supportive resources that strengthen housing stability and community well-being. This role exists to ensure residents can access services, understand available programs, and feel heard through clear, respectful communication.

Key responsibilities include coordinating resident-focused services and referrals; maintaining accurate records and reporting; supporting program logistics and resident communications; collaborating with internal staff and external partners; and responding to resident questions with professionalism.

Required qualifications/skills:

• High school diploma or equivalent (additional education in human services is a plus)
• Strong customer service, organization, and documentation skills
• Comfortable working with diverse populations and handling sensitive information
• Proficiency with basic office software and phone/email communication

If you’re ready to grow in an entry-level role that makes a practical difference,

Your Coverage & Time

This full-time role offers a competitive salary of $48,000 per year and a benefits package that supports your health and time away from work, including Medical, Dental, Vision, and Life Insurance. You’ll also have access to a Flexible Spending Account (FSA) and Paid Time Off.

A Typical Workday

You’ll work onsite in Easton, PA, Monday through Friday from 8:30am to 4:00pm. Most days include a steady mix of resident conversations, scheduled check-ins, and time at your desk updating notes and tracking follow-ups. You may step into brief meetings with community contacts, then return to the office to prepare letters or reminders for upcoming deadlines. The pace is consistent, with room to reset between interactions and keep your work organized and on track.

Housing Authority of Easton (EHA-Easton Housing Authority) may obtain a "consumer report" about you from a consumer reporting agency for employment purposes. A "consumer" report is a background screening report that may contain information regarding your criminal history, driving, driving record history, and other information about you. It may bear upon your character, general reputation, personal characteristics, and/ or mode of living.