Resident Services Coordinator

Jaybird Senior Living; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and bonus

Health, dental, vision, disability, &

401(k) with match

Paid time off & flexible hours

Employee assistance & on-demand pay

Career growth in a fast-growingCompany

Job summary

Jaybird Senior Living is seeking a Resident Services Coordinator to serve as a point of contact for residents and staff across healthcare and culinary departments. This role ensures resident services run smoothly by leading by example, modeling care expectations, and advocating for the community’s vision.

The RSC will coordinate with healthcare and culinary teams, supervise daily tasks, and support activities that engage residents while maintaining safety and HIPAA compliance.

Qualifications

• One to three years of healthcare and/or culinary services experience.
• One to three years of managerial experience, preferably in healthcare.

Responsibilities

• Obtain vital signs and notify supervising nurse per the ISP.
• Follow residents' ISP and daily task sheets.
• Communicate changes in resident status to appropriate supervisors.
• Assist with activities and encourage resident engagement and participation.

Skills

Culinary experience

Healthcare experience

Leadership experience

Professional demeanor

Excellent communication

Organizational skills

Work ethic

Listening and problem-solving

Genuine interest in aging

Quality-focused

Decision-making & budgeting

Open to change & learning

Empower staff

Compassionate patient care

Take direction

Education

Healthcare and/or culinary services experience

Managerial experience in healthcare

Job description

Job Summary

The Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.

Essential Functions:

The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Healthcare

• Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)

• Follow residents’ ISP and daily task sheets

• Communicate changes in resident status or home situation to appropriate supervisors

• Utilize standard precautions and infection control procedures

• Follow written instructions and request assistance when needed

• Maintain a safe and clean resident environment

• Exhibit a caring and respectful attitude toward residents and their property

• Assist with activities and encourage resident engagement and participation

• Uphold confidentiality of residents and coworkers (HIPPA)

• Provide assistance with:

  • Personal hygiene

  • Changing bed linens and making beds

  • Toileting and incontinent care

  • Nutritional and fluid intake

  • Dressing

  • Ambulation and transfers

  • Positioning

  • Medication reminders

• Perform other duties as assigned within scope of practice

Culinary

• Prepare schedules for Cooks and Culinary Service Aides

• Ensure quality food preparation and presentation

• Plan menus minimizing leftovers

• Prepare food, serve meals, and clean dishes

• Develop and update the full-service “Anytime” menu

• Maintain food storage and rotation

• Order food and supplies as needed

• Maintain a three-day supply of dry goods for emergency situations

• Maintain inventory of kitchen equipment, food, and supplies and complete annual inventories

• Comply with food storage, sanitation, and hazardous material regulations

• Monitor temperatures and cleaning schedules

• Ensure proper sanitation practices and train appropriate staff

• Conduct culinary service meetings

• Use proper body mechanics when lifting or pushing carts

Miscellaneous

• Participate in hiring and training staff

• Enforce and comply with PPE requirements

• Train new employees on job duties and Policies & Procedures

• Attend bi-weekly and mandatory in-service meetings

• Follow all community and company policies and the Employee Handbook

• Report unsafe conditions immediately

• Perform other duties as assigned

Desired Skills and Experience

• Culinary experience

• Healthcare experience

• Leadership experience

• Professional and welcoming demeanor

• Excellent communication skills

• Strong organizational skills

• Good work ethic

• Listening and problem-solving skills

• Genuine interest in the aging process and elderly care

• Strong commitment to providing quality services

• Decision-making, budgeting, and goal-setting abilities

• Open to change and learning

• Ability to empower staff and work as part of a team

• Compassionate and patient approach

• Ability to take direction and respond effectively to supervision

Required Education and Experience

• One to three years of experience and/or training in healthcare and/or culinary services, or equivalent education

• One to three years of managerial experience, preferably in healthcare

Physical & Work Requirements

• Regular standing, walking, sitting, reaching, and use of hands

• Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling

• Ability to lift up to 50 pounds occasionally

• Indoor, climate-controlled work environment

• Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks

• Continuous interaction with residents and family members under stress

• Position is consideredsafety-sensitive

The Perks That Matter

• Competitive salary and bonus opportunities

• Health, dental, vision, disability, and life insurance

• 401(k) with match

• Paid time off and flexible hours

• Employee assistance program and on-demand pay

• Career growth in a fast-growing company

About Jaybird Senior Living

We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.

Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind.

We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.