Resident Services Assistant

Homes for Good; Eugene (OR); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Paid health, dental, and vision insurance

Life insurance

Retirement account contribution

Job summary

Homes for Good in Eugene, Oregon, is hiring a Resident Services Assistant to support residents with special needs. This role involves responding to resident concerns, assisting in case management, and ensuring community safety.

The ideal candidate has experience in social services or customer service, and a high school diploma is required. The position offers a pay range of $22.45 to $30.08 per hour, along with a comprehensive benefits package including health, dental, and vision insurance.

Qualifications

• One year of social services or customer service experience, ideally in a social service setting.
• Valid State of Oregon driver’s license preferred, but not required.
• Ability to work with residents with special needs.

Responsibilities

• Support residents and communicate their concerns to security staff.
• Assist in case management of PSH applicants and residents.
• Work as part of a cross-functional housing team.

Skills

Social services experience

Crisis response skills

Customer service experience

Education

High school diploma or equivalent

Job description

Resident Services Assistant

The Resident Services Assistant supports Homes for Good’s mission by working as part of a cross‑functional housing team, supporting, interacting and communicating with a resident population who may have special needs including mental or physical disability and/or substance abuse issues. This position answers and responds to resident concerns and questions and works closely with building and security staff to ensure resident and community safety. The Resident Services Assistant differs from the Resident Services Specialist, which has additional responsibilities to provide programmatic support to residents to increase self‑sufficiency and/or support the ability to age in place. Our PSH communities provide permanent homes to formerly homeless individuals utilizing a “Housing First” model. This position performs a variety of duties related to the case management of PSH applicants and residents and the services related to the functioning of this PSH Program. Housing First is an approach to quickly and successfully connect individuals experiencing homelessness to permanent housing without exclusive screening criteria and barriers to entry, such as sobriety, treatment or service participation requirements.

Qualifications

• Experience: One year of social services, crisis response, first responder, property management and/or customer service professional or volunteer experience, ideally in a social service setting.
• Training: Equivalent to the completion of a high school diploma.

License & Certification

While a valid State of Oregon driver’s license and insurable driving record would allow the Resident Services Assistant to operate Homes for Good vehicles for Agency business, this position does not require a driver’s license.

Compensation

The pay range for this position is $22.45 to $30.08 per hour ($46,696.00 to $62,566.40 per year) with a generous benefits package which includes paid health, dental and vision insurance for you and your family after one month of employment, along with life insurance and a 12% contribution of your monthly salary into a retirement account after 6 months of employment.