Resident Services

Eureka Multifamily Group; Fargo (ND); On-site; USD 40,000 - 60,000; Full time

Job summary

Eureka Multifamily Group is seeking a Resident Services Coordinator to assess resident needs, develop and coordinate programming, and connect residents with community resources. This role focuses on on-site service delivery and collaboration with property staff to enhance resident well-being and access to essential services.

The position requires coordinating with local organizations, conducting needs assessments, and maintaining program data and reporting for funding requirements.

Qualifications

• Experience coordinating resident services or community programs.
• Strong communication and interpersonal skills.
• Ability to collect and report program data.

Responsibilities

• Develop an understanding of residents to offer services and guide them towards resources.
• Survey residents to identify needs and assist with service preferences.
• Link residents with needed services and overcome access barriers.
• Establish partnerships with organizations to provide on-site services.
• Implement programs through partnerships or direct services when needed.
• Collect data for programming and maintain reporting requirements.

Job description

The Resident Services Coordinator is responsible for assessing resident needs, developing, and/or identifying programming to meet those needs, making resource information available to residents, and providing linkages to needed services for low-income residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property managers in understanding those needs.
• Develop strategies to link residents with needed services, including helping in overcoming various barriers that might impede access to services.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
• Implement priority programs and essential activities through partnerships with other community-based service providers/organizations. When other service organizations are not available, they may deliver direct services.
• Collect required data for all programming offered, record data in the database and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
• Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.
• Report child, dependent adult and elder abuse and neglect according to State
• Obtain appropriate releases to interact with others on behalf of the Maintain confidentiality appropriately.
• Work with property staff, families, and community agencies to identify and address resident problems before they reach crisis proportions.
• Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
• Plan and coordinate recreational, cultural, and social activities in coordination with property operations staff and residents, as needed.
• Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
• Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
• Participate in relevant local, regional, state and/or national organizations as

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, bend, walk, sit, use hands and fingers to handle tools and controls, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must be able to lift a minimum of 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

While performing the duties of this job, the employee works in an indoor environment and is exposed to adverse weather conditions. The noise level in the work environment may be moderate to high.