Resident Service Specialist

Hunt Companies, Inc; Honolulu (HI); On-site; USD 32,000 - 38,000; Full time

Job summary

Hunt Military Communities is seeking a Resident Services Specialist to support residents and coordinate with the property management team. You will manage requests, maintain community appearance, assist with marketing efforts, and ensure excellent customer service to residents.

Responsibilities include processing leases, move-ins/outs, inspections, and coordinating with the community team to maintain compliance and resident satisfaction.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred in Business Admin, Property Management, or related field.
• Experience with computers and typical office software (Email, Word, Excel) required.
• Previous sales experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Serve as the primary contact for all resident inquiries.
• Coordinate and assist with requests from residents with the property management team by entering work orders into YARDI.
• Provide high level customer service and follow up to resolve issues.
• Assist in inspecting model and vacant homes for tours.
• Administer move-in lease documents and home inspections.
• Coordinate notice to vacate, pre-inspection, move-outs, and final inspections.
• Monitor rental account balances and ensure fees are correct in YARDI.
• Maintain curb appeal and appearance of the office, amenities, models and community.
• Follow up with residents to ensure work orders are completed to satisfaction.
• May support Community Director/Leasing team as needed.
• Participate in monthly resident functions.
• Driving required (Company or personal vehicle) more than 50% of the time.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Attention to detail

Education

High School Diploma or GED

Bachelor’s Degree in Business Administration/Property Management

Tools

YARDI

Job description

A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

What You Will Do

• Serves as the primary point of contact for all resident related inquires.
• Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
• Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Administers move-in lease documents and home inspection with resident.
• Coordinates notice to vacate, pre-inspection, move-outs, and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
• Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
• Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participates in monthly functions held by the site to assist in resident retention.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.
• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. required.
• Previous experience in sales preferred.
• Strong customer service skills.
• The ability to show houses which may include working in all types of weather conditions.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Ability to resolve problems independently and responsibly.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.
• Basic understanding of safety practices.
• DL NUMBER - Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $23.59 - $27.25, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors - we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.