Resident Service Director/Maintenance Supervisor

Blue Roc Premier; Lakeland (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Paid Vacation

401(k) Retirement Plan

Rent Discount

Job summary

Blue Roc Premier in Lakeland, FL seeks an experienced Resident Service Director to lead maintenance across communities. The role requires 5+ years in multifamily maintenance, HVAC 608 certification, and strong leadership and communication skills.

Benefits include comprehensive insurance, paid vacation, a competitive bonus structure, a 401(k), and rent discounts. Background screening is required; equal opportunity employer.

Qualifications

• HVAC 608 Certification is mandatory.
• Minimum of 5 years in multifamily property maintenance and team supervision.
• Electrical and plumbing knowledge.
• Detail-oriented with ability to work in a fast-paced environment.
• Strong communication with residents, staff, vendors and supervisors.
• Attention to resident satisfaction and service quality.
• Excellent communication skills.
• Knowledge of preventive and general maintenance.
• College degree helpful.
• Commitment to exceptional customer service.
• Valid driver's license.
• Bilingual a plus.

Responsibilities

• Oversee and lead a team of maintenance staff.
• HVAC 608 certified; perform electrical and plumbing tasks.
• Demonstrate strong leadership and organizational skills.
• Maintain safe, efficient community operations in line with standards.
• Oversee timely completion of service requests and repairs.
• Communicate effectively with residents, staff, vendors and supervisors.
• Maintain a clean, safe work area and uphold safety standards.
• Address maintenance issues promptly through clear communication.
• Collaborate with the service team to maintain curb appeal and standards.

Skills

HVAC 608 Certification

Team supervision

Electrical knowledge

Plumbing knowledge

Leadership

Communication skills

Detail oriented

Resident satisfaction emphasis

Driver's license

Bilingual

Education

College degree helpful

Job description

Resident Service Director

Blue Roc Premier is actively searching for a seasoned and skilled Resident Service Director to become a valuable addition to our team. We prioritize the growth and development of our staff, offering an outstanding training program aimed at cultivating strong leadership abilities in you.

As a Resident Service Director you will play a crucial role in ensuring the smooth operation and maintenance of our communities. The ideal candidate will have a minimum of 7 years of experience in a multi-family setting, possess excellent technical skills, and be committed to maintaining high standards of safety and cleanliness.

Your daily job:

Supervisory Experience: Oversee and lead a team of maintenance associates.

Technical Expertise: Utilize HVAC 608 Certification and demonstrate proficiency in electrical and plumbing tasks.

Leadership and Organization: Demonstrate strong leadership and organizational skills.

Operational Efficiency: Ensure the community operates smoothly and in compliance with safety standards.

Timely Service Requests: Oversee that all service requests and repairs are completed correctly and in a timely manner.

Effective Communication: Communicate effectively with residents, fellow associates, vendors, and supervisors.

Safety and Cleanliness: Maintain a clean and safe work area, ensuring the community operates according to safety standards.

Communication: Effectively communicate with residents, fellow associates, vendors, and supervisors to address maintenance issues promptly.

Team Collaboration: Collaborate with the service team to enhance curb appeal and uphold high standards for the property.

Requirements:

• HVAC 608 Certification is a MUST.
• Minimum of 5 years of experience in multifamily property maintenance and team supervision.
• Electrical and plumbing knowledge
• Detail-oriented with the ability to work in a fast-paced environment
• Effective communication skills with residents, associates, vendors, and supervisors
• Detail-oriented with a focus on resident satisfaction.
• Effective communication skills.
• Knowledge of preventive and general maintenance.
• College degree helpful.
• Dedication to delivering exceptional customer service.
• Valid Driver's License
• Bilingual a plus

What We offer:

• Competitive salary
• Comprehensive insurance coverage to include Medical, Life, Dental, Vision, Long and Short-Term Disability
• Paid vacation
• Competitive bonus structure
• 401K Retirement Plan
• rent discount

Background screening is required

We are an equal opportunity employer.

Director(a) de Servicios al Residente

Blue Roc Premier está buscando activamente un(a) Director(a) de Servicios al Residente con experiencia y habilidades para convertirse en una valiosa adición a nuestro equipo. Priorizamos el crecimiento y desarrollo de nuestro personal, ofreciendo un programa de capacitación excepcional enfocado en desarrollar sólidas habilidades de liderazgo.

Como Director(a) de Servicios al Residente, desempeñará un papel clave para garantizar el funcionamiento eficiente y el mantenimiento adecuado de nuestras comunidades. El candidato ideal contará con un mínimo de 7 años de experiencia en propiedades multifamiliares, excelentes habilidades técnicas y un fuerte compromiso con altos estándares de seguridad y limpieza.

Sus funciones diarias:

• Experiencia en supervisión: Dirigir y supervisar un equipo de asociados de mantenimiento.

• Experiencia técnica: Utilizar la certificación HVAC 608 y demostrar dominio en trabajos eléctricos y de plomería.

• Liderazgo y organización: Demostrar sólidas habilidades de liderazgo y capacidad organizativa.

• Eficiencia operativa: Asegurar que la comunidad funcione de manera eficiente y cumpla con los estándares de seguridad.

• Atención a solicitudes de servicio: Supervisar que todas las solicitudes de servicio y reparaciones se completen correctamente y de manera oportuna.

• Comunicación efectiva: Comunicarse de manera eficiente con residentes, compañeros de trabajo, proveedores y supervisores.

• Seguridad y limpieza: Mantener un área de trabajo limpia y segura, garantizando que la comunidad opere conforme a los estándares de seguridad.

• Colaboración en equipo: Trabajar junto al equipo de servicios para mejorar la apariencia exterior (curb appeal) y mantener altos estándares en la propiedad.

Requisitos:

• Certificación HVAC 608 (obligatoria).

• Mínimo de 5 años de experiencia en mantenimiento de propiedades multifamiliares y supervisión de equipos.

• Conocimientos en electricidad y plomería.

• Orientación al detalle y capacidad para trabajar en un entorno dinámico.

• Habilidades efectivas de comunicación con residentes, asociados, proveedores y supervisores.

• Conocimiento de mantenimiento preventivo y general.

• Título universitario (preferible).

• Compromiso con brindar un servicio al cliente excepcional.

• Licencia de conducir válida.

• Bilingüe es un plus.

Lo que ofrecemos:

• Salario competitivo.

• Paquete integral de seguros que incluye médico, vida, dental, visión, discapacidad a corto y largo plazo.

• Vacaciones pagadas.

• Estructura de bonos competitiva.

• Plan de jubilación 401(k).

• Descuento en renta.

Se requiere verificación de antecedentes.

Somos un empleador que ofrece igualdad de oportunidades.