Resident Service Coordinator at Jaycee Towers

nheincteam

Dayton (OH)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

HDHP Health Insurance Plan

PPO Health Insurance Plan

Vision Insurance

Dental Insurance

Short-Term Disability

Long-Term Disability

Group Life Insurance

401(k) Retirement Plan

12 Paid Holidays

Up to 130 hours of PTO

Job summary

NHE is seeking a dedicated Resident Service Coordinator for Jaycee Towers in Dayton, OH. You will educate residents, coordinate non-clinical assessments, referrals, and services, and partner with Area Agency on Aging and other providers to support aging in place.

You will manage daily documentation, maintain partnerships with property management, participate in meetings, and navigate benefits and entitlements to help residents access supports with professionalism and autonomy.

Qualifications

Bachelor's degree in social work or related field or HUD-required work experience.
Knowledge of elderly and disability services and local services for the elderly and people with disabilities.
2–3 years of social service delivery experience; bilingual skills are assets.

Responsibilities

Conduct comprehensive, non-clinical assessments of residents for wellness and social needs.
Identify, access, and coordinate services for residents and monitor service receipt.
Encourage resident engagement with providers and participation in care/service management.
Develop and arrange educational/preventative health programs and services.
Maintain partnerships with Area Agency on Aging and other providers; sustain a resource directory.

Skills

Customer service

Interpersonal communication

Critical thinking

Autonomy

Education

Bachelor's degree in social work or related field

HUD-related work experience (if no degree)

Job description

Resident Service Coordinator

Location: Jaycee Towers - Dayton, OH

Resident Service Coordinators proactively educate and provide referrals and services to residents that include frail and at-risk residents in affordable/HUD subsidized housing. They empower residents to live independently and exercise their right to self‑determination, and provide quality federal, state, and community‑based referral services that meet resident needs to successfully age in place. The role requires exemplary customer service and social‑service skills, acting as a liaison between residents, the community, and community service providers. Personal and interpersonal professional skills build strong relationships with providers to ensure clients receive appropriate services. Resident Service Coordinators conduct comprehensive non‑clinical intake and assessments for wellness and social needs, connect residents with appropriate providers and services, and provide follow‑up monitoring and communication with service providers. They must apply critical thinking, work independently, and demonstrate autonomy.

I. CORE FUNCTIONS

Conduct comprehensive, non‑clinical assessments of residents for wellness and social needs.
Help residents identify, access, and coordinate services (e.g., personal care services), monitor the receipt of services, and follow up with providers.
Encourage and motivate resident engagement with providers and participation in their own care/service management.
Proactively develop and arrange educational/preventative health programs and services for residents.
Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Connection, community‑based supportive service providers and other stakeholders where available.
Maintain an up‑to‑date resource directory with all local service providers.
Exercise professionalism within the property management team through excellent communication and customer‑service skills.

II. DAILY ADDITIONAL RESPONSIBILITIES AND EXPECTATIONS

Manage and maintain daily online time‑card entries.
Maintain strong partnerships with property management.
Attend monthly department meetings.
Utilize online documentation program and document resident case management service daily.
Navigate local, state, and federal benefits and entitlements.
Adhere to HUD required CEU and training requirements.
Travel locally and attend annual conferences; some may require air travel.
Hold a valid driver’s license and reliable transportation; local off‑site community networking is required (non‑reimbursable).
Adhere to Quality Assurance guidelines, recommendations, and HUD reporting requirements.
Meet Quality Assurance established standards of practice.

III. OTHER RELATED DUTIES

Participate in additional duties by supervisor that directly relate to the service coordination unit or as assigned.
Report to a Regional Supervisor and follow Quality Assurance recommendations and guidelines under the direction of the department Director.
Adhere to and acknowledge documents: NHE Employee Handbook; HUD’s Service Coordinators in Multifamily Housing Program Resource Guide; NHE Quality Assurance Documentation Reference Guide; NHE Resident Service Coordination Policy and Procedure Manual.

IV. REQUIRED MINIMUM QUALIFICATIONS

The minimum requirements include a bachelor’s degree in a social service related field (or equivalent HUD‑required work experience), knowledge of elderly and disability services, knowledge of referral processes, demonstrated working knowledge of local services for the elderly and people with disabilities, and 2–3 years of social service delivery experience. Preferable experience with elderly populations or persons with disabilities. Training in cultural competency and bilingual skills are assets.

V. OTHER KNOWLEDGE, SKILLS AND ABILITIES

Language & Writing Skills

Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one‑on‑one and small group situations.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; calculate figures such as discounts, interest, and percentages.

Reasoning Ability

Apply common sense to carry out detailed but uncomplicated written or oral instructions; handle problems with a few concrete variables; critical decision making and application of the service coordinator code of ethics is essential.

VI. PHYSICAL DEMANDS

Employee must regularly use hands, handle, feel, talk or hear; stand, walk, sit; reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl; lift or move up to 25 pounds; adjust focus and distinguish colors and distances.

VII. WORK ENVIRONMENT

Read and interpret safety rules and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.

VIII. POLICIES AND PROCEDURES

Employee must be knowledgeable about the company's policies and procedures as described in the Employee Handbook.

BENEFITS