Resident Service Coordinator

RiseMe; Connersville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Silver Tree Residential, LLC is seeking a dependable Resident Service Coordinator at Fountain Place Apartments, a 102-unit senior community in Connersville, IN. The role focuses on linking residents to community resources, developing on-site programs, and coordinating services to promote aging in place.

You will collaborate with agencies, manage resident files, and support a high-quality living environment while reporting to the Community Director.

Qualifications

• Bachelor's degree in gerontology, social work or related field.
• Minimum three years of experience providing social services.
• Knowledge of legal liability issues relevant to social services.
• Strong written and verbal communication; ability to problem-solve and advocate for vulnerable adults.
• Commitment to serving an elderly population with varied needs.
• Excellent organizational skills; proficiency in MS Office and Excel.

Responsibilities

• Develop relationships with agencies and nonprofits to provide resident services.
• Create educational programming, wellness presentations and on-site events.
• Serve as liaison with medical, professional, and community service providers.
• Report abuse, neglect, or exploitation per state laws.
• Maintain resident files compliant with HUD and company requirements.
• Maintain a resource directory and assist with transitions into and out of the facility.
• Attend inspections with management to plan aging-in-place improvements.
• Create monthly calendars and site newsletters.
• Attend home visits to discuss Service Coordination during move-in.

Skills

Communication skills

Problem solving

Advocacy

MS Office

Excel

Organizational skills

Education

Bachelor's degree in gerontology or social work

Tools

MS Office

Excel

Job description

RESIDENT SERVICE COORDINATOR

Location: Fountain Place Apartments 701 Fountain Road, Connersville, IN 47331 Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry. We were formed in 2009 to operate a growing portfolio of multi-family and senior apartment communities. Our primary goal is to provide the best quality housing possible to our residents with safe, quiet, and amenity filled communities. Our exhaustive resident screening process is important to making each property successful, by aiming to improve the quality of our residents' living environment. Furthermore, we have been successful in achieving extremely high REAC and MOR scores in all of our communities. It is through this firm commitment to excellence, that we at STR demonstrate a resounding record of success with our ever-growing portfolio of housing communities.

Silver Tree Residential is looking for a dependable and experienced Service Coordinator to join our team and residents. Fountain Place Apartments is a 102 unit SENIOR community. We are looking for a compassionate & motivated individual who is willing to uphold our community to the highest standards and help improve the quality of life of our residents.

Essential Functions and Responsibilities:

• SC will develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site.
• SC will link and develop ongoing educational programming, wellness presentations and on-site events for residents that enable, empower and promote resident self-sufficiency.
• Demonstrates a solid working knowledge of federal, state and local resources, including entitlement and means-tested programs available to seniors that support a consumer-directed approach toward independent living.
• Serves as a liaison with medical and professional services providers, and community agencies and/or upon request and/or authorization from the resident or his/her legal representative.
• Will report abuse, neglect or exploitation of a resident in accordance and compliance with appropriate state statutes, and standards of ethical practice.
• SC shall not provide direct services to residents but may provide limited case management when requested and authorized by the resident.
• Maintains resident files in compliance with HUD and Silver Tree Residential requirements, utilizing such files to prepare and submit HUD regulatory reports as directed.
• Employee shall develop and maintain a resource directory for the apartment community.
• When consumer-directed, SC shall assist the resident, family and designated representatives with transition into and out of the facility.
• Accompanies Community Director on apartment inspections, and collaboratively assesses and coordinates plan with residents to continue to age in place. Service Coordinator will follow up on any referrals from inspections from property management team.
• Creates monthly calendar and site newsletter with input from Community Director and other staff as needed.
• Attends home visits of prospective tenants to engage in early communication about Service Coordination program and assist in move in process.

Qualifications

• Individual will possess a minimum of a bachelor’s degree in gerontology, social work or related field. Master’s degree and/ or AASC Professional Services Coordinator certification is preferred but not required.
• Individual will possess a minimum of three years of experience providing social services and a genuine interest in continuing education that directly serves the elderly.
• Individual will be informed as to legal liability issues relevant to the provision of social services to at-risk populations.
• Individual will possess strong written and verbal communication skills, and the ability to problem-solve, educate and advocate for vulnerable adults.
• Individual will possess sincere commitment and passion to serve an elderly population characterized by physical, functional, social and cognitive challenges.
• Excellent organizational skills and knowledge of MS Office and experience with Excel spreadsheets is required.

To ensure STR gets the best candidates, we offer a competitive salary and benefit package.