Resident Service Administrator (Part Time/Temporary)

FirstService Residential; Rocklin (CA); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Time off including vacation and holidays

Job summary

A prominent property management company is seeking a Part-Time Resident Service Administrator in Rocklin, CA. The role involves ensuring an excellent resident experience by providing concierge-like service and efficient administrative support. Candidates should possess strong customer service and communication skills, with a team-player mentality and flexibility to work morning shifts on weekends. A competitive hourly rate of $19 to $21 is offered.

Qualifications

• Experience in Resident Services or Hospitality is valued.
• Highly organized and detail-oriented individual with a positive attitude.
• Demonstrates strong communication and customer service skills.

Responsibilities

• Provide supportive and responsive service to residents and guests.
• Execute a variety of concierge and resident functions.
• Assist with administrative tasks as directed by management.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Multitasking

Tools

MS Office

Job description

Resident Service Administrator (Part Time/Temporary)

4 days ago Be among the first 25 applicants

FirstService Residential provided pay range

This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $21.00/hr

Job Overview

The Resident Relations Specialist (Part‑time Temporary) supportscante and responsive service to every resident or guest they encounter. The RRS is the interface who executes a variety of concierge, social and resident functions, enhancing the resident experience at the property or community. While all on‑site positions promote warm and helpful service, the RRS focuses on “Five‑Star” service excellence. The RRS is tasked with understanding residents’ expressed and unexpressed preferences and executing a full‑service hospitality platform under the direction of the General Manager. The RRS is customer‑focused with excellent interpersonal communication and organizational skills and has a “can‑do” attitude. He/she must understand and adopt all community management tools (communications mediums, Connect, Access Control, Security, etc.) daily to enhance the lifestyle of every resident.

In addition, the RRS supports and executes administrative tasks as directed by management. This position requires skilled representation (verbal, written, visual) always, with peak emphasis on delivering friendly, helpful and professional service to all residents, co‑workers and management.

Schedule: Friday, Saturday, Sunday, Monday (morning shifts).

Compensation: $19-21/hr.

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Responsibilities

• Identifies and clarifies residents expressed and unexpressed needs, answers questions, and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Complies with service expectations and company standards as well as policies and procedures.
• Accommodates resident requests expediently and courteously within 24 hours of initial call.
• Follows up with assigned+-+-+-+-+-+-+-+-task and resident to ensure completion of the request.
• Attends and participates in designated meetings or functions as required by the General Manager or the Board of Directors.
• Admin kome access control program, which includes issuance of gate remotes/property access cards and updates tracking software.
• Informs all vendors and residents of rules and regulations.
• Assists with set‑up for new residents or files, orientation, Click Pay and access cards.
• Maintains complete knowledge and complies with the HOA’s policies and procedures.
• Maintains fresh, organized workstations with necessary supplies throughout shift and administers the cleanliness of the office entrance and lobby.
• Makes accurate timekeeping and payroll entries each day in accordance with company policy.

Skills and Qualifications

• Experience in Resident Services, Customer Service and/or Hospitality.
• Highly organized and detail‑oriented with a “can‑do” team‑player attitude. Excellent communication and customer service skills, strong administrative abilities, proficient in MS Office, willing to learn internal software, able to multitask under pressure and in a diverse environment.
• Passion for providing residents exemplary customer service.
• Maintains clean, professional appearance at all times and a pleasant demeanor.
• Consistently demonstrates effective written, verbal, and listening communication skills.
• Demonstrates independent and responsible problem‑solving abilities.
• Adapts remover to change in client needs and policies and procedures implemented by management and the HOA Board of Directors.
• Works independently and as a team, efficiently prioritizing daily workload.
• Receptive to constructive feedback for personal performance and professional development.
• Works effectively with co‑workers, residents and others by sharing ideas constructively and positively; listens and objectively considers ideas and suggestions; keeps commitments, keeps others informed of work progress, timetables, and issues preparados; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name, title or respectful identifier.
• Flexible in work schedule, which may include школу shifts, weekends, and holidays.

Physical Requirements And Working Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.
• Able to lift up to 25 pounds.
• Able to sit and stand for extended periods of time.
• Has finger dexterity for typing/using a الو keyboard.
• Can actively talk and listen to clients, vendors, co‑workers and supervisors.

Tools & Equipment Used aalaj

• Valid California Driver’s License and State‑mandated vehicle insurance.

What We Offer

• Medical, dental, and vision plans (full time and part time 30+ hours). Part‑time 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed۔۔ to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, and any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternateuted selection or reasonable accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the прыз— AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details about the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]. We will respond in accordance with Local Law 144 within 30 days.

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