Resident Relocation Coordinator - Baltimore, MD

Housing Opportunities, Inc.; Baltimore (MD); On-site; USD 52,000 - 66,000; Full time

Job summary

Housing Opportunities, Inc. seeks a Resident Relocation Coordinator to manage daily relocation tasks at multiple sites and work closely with residents to prepare and assist with relocation activities.

The role involves coordinating with vendors, conducting assessments, maintaining relocation data, and providing reports to clients and management. A Bachelor's degree is preferred and strong communication skills are essential.

Qualifications

• Bachelor's Degree preferred.
• Experience in relocation services, social services, customer service, or similar fields.
• Provide verbal interpretation and written translations as needed.
• Excellent customer service, interpersonal, verbal and written communication skills.
• Ability to multitask and prioritize under strict time constraints.
• Ability to lift up to 20 lbs, endure adverse weather, and stand for extended periods.
• Walk up to 4 miles daily and climb stairs.
• Proficiency in Microsoft Office and Google Suite; familiarity with databases.
• Must pass pre-employment criminal background screening.

Responsibilities

• Oversee daily relocation tasks across multiple sites.
• Survey residents to understand relocation needs and preferences.
• Inventory tenant belongings and note large items, infestation, clutter, and hoarding issues.
• Facilitate resident/community meetings about relocation rights and benefits.
• Prepare notices and ensure residents acknowledge receipt.
• Provide relocation counseling in compliance with regulations.
• Liaise between Housing Opportunities, property management, clients, and residents.
• Produce weekly and monthly reports to clients, project manager, and development team.
• Maintain relocation files, database, lottery list, and tracking reports.
• Create and distribute meeting minutes within 48 hours.
• Pre-inspect units for decent, safe, sanitary standards.
• Notify residents of move-in dates and provide ongoing support.
• Coordinate packing supplies and moving assistance as needed.
• Assist with utility disconnections/reconnections and change-of-address forms.
• Schedule and supervise moves, pest inspection, and unit turnover as required.
• Coordinate with construction and moving teams to ensure vacating and keys surrender.
• Minimize property damage with inventory photos/videos and manage damage claims.
• Interface with residents’ families and social services to ensure service delivery.
• Represent HOU to local/state/federal housing agencies and community groups.
• Attend weekly supervision/site meetings with Project Manager.
• Ensure documents are complete and data-tracking is up-to-date.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Multitasking

Microsoft Office

Google Suite

Data tracking

Language translation

Education

Bachelor's degree preferred

Tools

Database applications

Job description

OVERVIEW:

The Resident Relocation Coordinator is a key member of the Relocation team. The Resident Relocation Coordinator is responsible for overseeing the daily relocation tasks required at multiple sites while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. The Resident Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward.

RESPONSIBILITIES

• Conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
• Participate in surveying residents to understand their relocation needs and relocation preferences.
• As part of the assessment process, take an inventory of tenant belongings and furniture, taking note of large furniture, infestation, clutter, and hoarding issues.
• Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
• Prepare and distribute appropriate notices to affected households regarding the relocation program and ensure proof of resident receipt for notices are received and on file as required.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
• Implement relocation policies as outlined in the approved relocation plan.
• Serve as a liaison between HOU, property management, clients, and residents.
• Provide weekly and monthly reports to clients, the project manager, and the development team.
• Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Create an agenda for weekly relocation meetings, take minutes of each meeting, and distribute them to the team within 48 hours of the meeting.
• Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements before offering them as a comparable relocation unit.
• Notify residents of the move-in date and provide ongoing contact and support to ensure they are prepared to move.
• Check-in with residents at least 30 days before moving and follow up weekly three weeks before the moving date. Conduct final check-in 72, 48, and 24 hours before the moving date.
• If needed, provide packing supplies, tips, demonstrations, and assistance.
• Assist with utility disconnection and reconnection and completion of the change of address forms (if applicable) for households needing assistance.
• Schedule, coordinate and supervise moves and other move-related tasks, including pest inspection and unit turnover as needed.
• Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
• Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
• Interface with residents' families, friends, or social services providers to ensure seamless delivery of services and address relocation challenges.
• Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
• Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
• Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
• Complete all tasks identified in the site work plan and perform other duties as assigned.

QUALIFICATIONS

• Bachelor's Degree is preferred.
• Experience in relocation services, social services, customer service, or other similar fields preferred.
• Provide verbal interpretation and written translations if the resident population requires communication in specific languages.
• Must have excellent customer service, interpersonal, verbal, and written communication skills.
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
• Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
• Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Have a propensity to learn and take on more tasks or responsibilities.
• Knowledge of Microsoft Office and Google Suite as well as database applications.
• Must be able to pass a pre-employment criminal background screen.

EEO Statement:

We are an equal opportunity employer and equal opportunity housing provider. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.

• Must be able to pass employment criminal background screening