Resident & Patient Services Manager

HHS; Washington (District of Columbia); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Insurance

401(k) with employer match

EAP

Career development

Job summary

HHS is seeking a Resident & Patient Services Manager to lead nutrition care and food service for assisted living and skilled nursing units. You will drive patient-focused service, lead a hospitality-oriented team, and ensure compliance with standards from HHS and regulatory bodies.

You will supervise dining rooms and kitchens, develop training programs, and monitor patient satisfaction while controlling resources and maintaining quality and safety across the operation.

Qualifications

• A minimum of 2 years’ experience in a similar role
• Proficient computer skills including Excel and Word
• Knowledge of regulatory standards

Responsibilities

• Oversee Food Service/Nutrition and Hospitality for Assisted Living and Skilled Nursing
• Train, monitor, and hire staff; manage annual evaluations
• Develop resident/patient satisfaction evaluation processes and actions
• Manage resources and materials to ensure quality of supplies
• Develop CNS staff training tools and ambassador programs

Skills

Excel

Word

Regulatory standards

Communication

Job description

Pay Rate:

Salary - Salary Plan, 52,500.00 USD Annual (Prorated: 42,000.00)

Job Description

The Resident & Patient Services Manager, under the direction of the Department Director, plans, administers, directs, and controls all unit activities related to resident/patient nutrition care and food service to ensure high-quality standards of operation; complies with the standards established by HHS, regulatory agencies, and the client; develops and implements cost-effective, profit-generating nutrition programs; and functions as a member of the multidisciplinary healthcare team.

Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.

Responsibilities

Primary oversight:

Food Service/Nutrition and Hospitality for Assisted Living and Skilled Nursing. Including: Dining Rooms, Kitchens, Pantries, Pantry Food Supplies, Meal Assembly and Meal Distribution.

Essential Functions: Training, Monitoring, Hiring Staff

• Conduct annual staff evaluations according to procedures and within the expected time frame.
• Maintain and enforce disciplinary policy and follow through on procedures.
• Complete the work schedule to ensure adequate coverage for all department functions

Resident/Patient Satisfaction

• Develop and monitor evaluation processes for resident and patient satisfaction.
• Coordinate and evaluate resident and patient food service standards to ensure patient satisfaction with meals and nourishment; initiate action to correct any problems.
• Ensure processes are followed; initiate performance improvement within trouble areas.
• Manage and control resources and materials to ensure the quality and adequacy of supplies.
• Resources and materials may include patient menus, tray mats, tents, and napkins, satisfaction surveys, and nutritional supplements.

Development and Guidance

• Develop training tools for CNS staff.

Implement and Maintain the Ambassador Programs

• Educate staff, nursing, and food service employees on issues regarding special diets.
• Attend patient rounds on assigned floors

Job Specifications

• A minimum of 2 years’ experience in a similar role/responsibility is required.
• Proficient computer skills, including Excel and Word.
• Knowledge of regulatory standards.
• Excellent communication skills, both verbally and in writing.
• Excellent at client relationship management.
• Ability to conduct oneself positively and professionally.
• Adhere to facility policies and procedures, including the confidentiality and patient’s rights policies as outlined in the facility’s policies and procedures manual.
• Adhere to the facility’s Emergency Preparedness Program, Occupational Safety and Health Administration (OSHA), and other mandatory programs in the facility as appropriate.
• Perform other tasks as may be assigned.

Note: Attendance is an essential function of the job for all positions at Culinary Nutrition Solutions. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Not Required but a Big Plus

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
• Working knowledge of Press Ganey/NRC Picker

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.