Resident Occupancy Specialist

The Community Builders, Inc.; Cleveland (OH); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

403(b) retirement plan with company 
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Job summary

The Community Builders, Inc. is looking for a Resident Specialist at Woodhill Station East to lease apartments, guide residents through move‑in, and support daily property operations. This on‑site, full‑time role emphasizes exceptional customer service and building strong resident relationships.

Ideal candidates have 1+ year of customer service experience, 35 wpm typing, and proficiency with MS Office; Yardi is a plus. Schedule is five days per week with Saturday hours.

Qualifications

• Customer service experience in Property/Hotel/Retail/Sales is required.
• Must type at least 35 wpm and operate standard office software.

Responsibilities

• Lease apartments and assist residents through move‑in.
• Provide exceptional customer service and address resident requests.
• Schedule visits, greet prospects, and process applications.
• Pre‑qualify prospects and conduct move‑in inspections.
• Maintain records, notices, and invoices; support office operations.

Skills

Excellent customer service

35 wpm

MS Office proficiency

Education

High school graduate or GED

Tools

Yardi

Job description

Position Description

The Community Builders, Inc. is seeking a customer‑focused Resident Specialist to join our team at Woodhill Station East, a vibrant mixed‑income community that includes Market Rate, Affordable, Section 8, and LIHTC housing.

This full‑time on‑site position is responsible for leasing apartments, assisting residents throughout the move‑in process, providing exceptional customer service, and supporting daily property operations. Previous experience with Section 8 and/or LIHTC is preferred.

Schedule: Five days per week, on‑site, with required Saturday hours from 10:00 AM – 2:00 PM.

We're looking for someone who enjoys building relationships, delivering outstanding resident service, and being part of the exciting transformation of the Woodhill‑Buckeye community.

Essential Functions

• Answer or return all calls promptly and with the highest level of customer service.
• Schedule appointments and conduct in‑person visits as needed.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Process applications for approval and follow up with applicants.
• Pre‑qualify prospects in accordance with the company procedures and housing requirements.
• Conduct service inspections with the Service Management team to ensure apartments are in move‑in condition.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities

• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Conduct market surveys and shop competitive communities.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• Code and process invoices and research discrepancies as needed.

Knowledge, Skills and Abilities

• Excellent customer service, verbal and written communication (English language) skills.
• Must type at least 35 wpm.
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Proficiency with Microsoft Office including Word, Excel and Outlook.

Education & Experience

Must have:

• High school graduate or GED equivalent.
• Customer service experience in Property/Hotel/Retail/Sales 1+ year.
• Experience and proficiency of Microsoft Office.
• Industry software such as Yardi is a plus.

Benefits

• Medical, dental, and vision insurance.
• 12 Paid Holidays & tenure‑based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company‑paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA.
• Hospital & Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.
• $21/hour plus $75/lease bonus until October 1, 2026.

The Community Builders is an equal opportunity employer.