Resident Monitor - Parsons (Part-Time Weekends)

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Wisconsin Community Services, Inc. in Milwaukee is seeking a Residential Security Specialist to oversee resident supervision, safety, and daily facility operations in a structured, corrections-oriented setting.

The role emphasizes strong leadership, judgment, and the ability to remain calm under pressure while supporting program goals and community reintegration for residents.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and reliable transportation.
• Basic computer skills and ability to complete written documentation.
• Ability to obtain First Aid and CPR qualifications.
• Ability to pass background checks and screenings.

Responsibilities

• Supervise residents across living areas and visitation spaces.
• Monitor residents during activities and enforce rules.
• Maintain logs, incident reports, and required records.
• Support facility operations and program goals.
• Communicate with residents, staff, and external partners.

Skills

Observation skills

Professional communication

Conflict resolution

Sound judgment

Organization

Adaptability

Teamwork

Integrity

Cultural awareness

Education

High school diploma or GED

Tools

CCTV operation

Security monitoring equipment

Job description

Job Responsibilities

Residential Security Specialist

Current Shift Needs

Saturdays and Sundays

1st shift: 7:00am - 3:00pm

2nd shift: 3:00pm - 11:00pm

About the Position

Are you looking for a meaningful career where you can make a positive impact while helping others build a better future?

We are seeking a dependable, observant, and motivated Residential Security Specialist to join our team in an adult residential correctional setting. In this role, you will help maintain a safe, structured, and supportive environment for adult male and female residents as they work toward accountability, personal growth, and successful reintegration into the community.

This position is ideal for someone who demonstrates strong leadership, sound judgment, professionalism, and the ability to remain calm and focused in a structured, security-oriented environment.

You will play an important role in daily facility operations, resident supervision, security monitoring, and supporting program goals.

What You'll Do

As a Residential Corrections Specialist, your primary responsibilities will include:

Resident Supervision & Accountability

• Supervise residents throughout the facility, including living areas, dining rooms, recreation spaces, and visitation areas.
• Monitor residents during approved community activities.
• Maintain resident accountability through scheduled and random counts, sign-in/sign-out procedures, and pass verification.
• Conduct employment and home-site checks for residents on approved passes.
• Enforce facility rules, expectations, and supervision requirements.
• Promote positive behavior, personal responsibility, good hygiene, and healthy work habits.

Safety & Security

• Conduct routine facility surveillance and security checks.
• Monitor security systems, including CCTV, alarms, and locking devices.
• Maintain a safe, clean, and secure residential environment.
• Administer breathalyzer tests and conduct urine surveillance when required.
• Monitor and document resident medication usage.
• Respond appropriately to emergencies, incidents, and crisis situations.
• Follow established incident reporting and notification procedures.

Administrative & Facility Operations

• Assist with new resident intake and orientation.
• Complete daily logs, incident reports, disciplinary documentation, and other required records.
• Maintain visitor logs and resident sign-in/sign-out documentation.
• Assist with inventory, supply ordering, mail distribution, filing, and resident property management.
• Attend required staff meetings and training sessions.

Communication & Teamwork

• Maintain professional relationships with residents, coworkers, supervisors, probation officers, visitors, families, employers, and community partners.
• Communicate concerns and important updates effectively.
• Work collaboratively with team members to support program operations and agency goals.

Additional duties may be assigned as needed.

Job Qualifications

What We're Looking For

Minimum Qualifications

• High school diploma or GED required.
• Valid driver's license, reliable transportation, and automobile insurance meeting agency requirements.
• Basic computer skills and ability to complete written documentation.
• Ability to obtain and maintain First Aid and CPR qualifications.
• Ability to pass required background checks, caregiver and funder screenings, physical examination, driver's license review, and drug screening when applicable.

Preferred Qualifications

• At least one year of experience in corrections, security, residential services, or a related social service field.
• Experience working with individuals involved in the criminal justice system.
• Familiarity with correctional residential operations and offender supervision.
• Experience operating CCTV or other security monitoring equipment.

Other Job Information (if applicable)

Skills That Will Help You Succeed

The ideal candidate will demonstrate:

• StrongObservation Skills: Ability to remain alert, attentive, and aware of surroundings throughout the shift.
• ProfessionalCommunication: Ability to communicate respectfully and effectively with diverse populations.
• ConflictResolution: Ability to recognize escalating situations and use appropriate de‑escalation techniques.
• SoundJudgment: Ability to make responsible decisions and respond appropriately under pressure.
• Organization: Ability to manage multiple responsibilities, documentation, and deadlines.
• Adaptability: Willingness to work different shifts, assist at various facilities, and adjust to changing program needs.
• Teamwork: Ability to work cooperatively and contribute to a positive team environment.
• Integrity: Commitment to confidentiality, ethical conduct, agency policies, and professional standards.
• CulturalAwareness: Ability to interact respectfully with individuals from diverse cultural backgrounds and with varying needs.

Physical & Work Environment Requirements

This position operates within a 24‑hour, seven‑day‑a‑week adult residential correctional facility.

Candidates must be able to:

• Stand, walk, sit, reach, bend, stoop, and climb two to three flights of stairs.
• Remain awake, alert, and mobile throughout assigned shifts.
• Navigate all areas of the facility.
• Assist with emergency evacuations in accordance with facility requirements.
• Lift up to 50 pounds, including supplies and inventory.

Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.

Why Join Our Team?

This is more than a supervision position. It's an opportunity to contribute to public safety, promote personal accountability, and support individuals as they work toward positive life changes.

Ready to Make a Difference?

Wisconsin Community Services, Inc. is an equalopportunity employer. All applicants will be considered for employment withoutattention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.