Resident Monitor (7328)

The Salvation Army; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

The Salvation Army is seeking a Full-time 3rd Shift Resident Monitor in Charlotte, NC. You will oversee resident activity from 11 pm to 7 am, ensuring safety, security, and adherence to house rules.

You will complete intake paperwork and document information in the HMIS system, while maintaining clean, orderly housing facilities. You will monitor doors, windows, cameras, and rounds, and respond calmly to emergencies, providing guidance rather than punishment.

Qualifications

• High school diploma or GED; one year of security or social service experience preferred.
• CPR and First Aid Certification required.
• Knowledge of basic record-keeping practices.

Responsibilities

• Monitor residents on assigned shift to ensure safety and compliance with house rules.
• Complete intake paperwork and enter information into HMIS database.
• Open and close house, supervise housekeeping tasks, and distribute towels and linens.
• Conduct security checks, monitor cameras, and respond calmly to emergencies.

Skills

Communication skills

Lead and motivate behavior

Grace under pressure

Independent work

Education

High school diploma or GED

Tools

HMIS

Job description

Job Details

Job Location: NSC-Charlotte Area Command - Charlotte, NC 28217

Job Category: Housing

3rd Shift Resident Monitor 11 pm to 7 am

Seeking a Full-time Resident Monitor to monitor the activity of residents on an assigned shift, ensuring safety, security, and compliance with house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order. Serves as an example of grace in the relationship with and encouragement of each Emergency Refuge resident.

Completes all necessary intake paperwork and accurately keypunches the information into the HMIS database system.

Ensures all rooms are in proper order before residents arrive; checks fire equipment to ensure it is in working order.

Distributes towels, linens, and personal hygiene items; secures and provides clients access to medications as required.

Monitors the activities of the residents, ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of the entire facility; records any unique situations occurring on the assigned shift.

Responds to emergencies in a calm manner and initiates appropriate corrective action in accordance with established policies and procedures, in an effort to instruct and develop, and not in an effort to punish.

Opens and closes the house doors at designated hours of operation.

Assigns housekeeping and other tasks to residents; ensures residents perform assigned house duties properly; ensures compliance with house rules. Addresses shortcomings to develop skill set, not to punish.

Conducts campus security checks as assigned, taking responsive action if required, and logging details of completing the same bullet point notes of pertinent activity.

Conducts breath alcohol checks on all residents entering the shelter facility and thoroughly inspects all property being brought into the facility to ensure compliance with house rules.

Answers telephone and responds to questions regarding the housing operations.

Wakes clients at the designated time, instructs them to collect their sheets, and ensures that all residents are out of the housing facility by that time.

Issues meal tickets for residents of the emergency shelter.

Conducts oneself as a representative of The Salvation Army in the tone used, patience extended, and encouragement offered to those we serve.

Other Responsibilities:

• Collects and washes all dirty towels and sheets.
• Cleans, sweeps, and mops the lobby, hall, and office areas; empties trash cans and replaces trash liners. Performs other related work as required

Materials and Equipment:

• Photocopy Machine
• Telephone
• Computer
• Intercom System
• Surveillance System

Qualifications

Minimum Qualifications Required:

• Education and Experience: High school diploma or G.E.D. and one year of experience performing security or social service work preferred, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities
• Licenses and Certifications: CPR and First Aid Certification.
• Knowledge, Skills, and Abilities: Knowledge of general office procedures and practices. Knowledge of basic record-keeping practices and procedures.
• Ability to communicate effectively with clients to control, lead, and motivate behavior. Ability to work with the public, encompassing all types of behaviors.
• Ability to extend grace in the face of rebellion without becoming emotionally upset.
• Ability to work independently and with limited supervision while staying within established policy and procedural boundaries.
• Mental and Physical Abilities: Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.
• Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis. The distance of travel is usually within the same building.
• Limited physical effort required for walking, standing, lifting, and carrying light objects (less than 25 lbs.), 5-10% of work time.

Working Conditions:

Work is performed in a transient lodge environment, where physical discomforts may include temperature variations, odors, violence, noise, disease, and/or dust under mildly unsafe and uncomfortable conditions.

All employees recognize that The Salvation Army is a church and agree that, as employees of The Salvation Army, they will do nothing to undermine its religious mission