Resident Manager

Reliant Asset Management Solutions; Fontana (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision and Life Insurance

Monthly cell-phone allowance of $80

80 hours of vacation hours

9 Holidays per year

Job summary

Reliant Asset Management Solutions is seeking a dedicated on-site support professional for property management in Fontana, California. Responsibilities include collecting rents, performing light maintenance, and ensuring a pleasant living environment for residents. Ideal candidates will possess a high school diploma and customer service skills.

The position offers a competitive salary along with comprehensive benefits, including medical insurance and a monthly cell phone allowance. Join our team to help enhance community living!

Qualifications

• 1-3 years previous experience within a Property Management office preferred.
• Knowledge of Fair Housing and Property Management laws a plus.
• Must have a clean driving record with ability to obtain auto insurance.

Responsibilities

• Perform a variety of on-site services including light maintenance and rent collection.
• Monitor tenant conduct and enforce compliance with house rules.
• Coordinate and initiate maintenance requests as needed.

Skills

Customer service skills

Intermediate computer skills

Bilingual English/Spanish

Good communication skills

Education

High School Diploma or equivalent

Job description

Qualifications

WHAT YOU’LL NEED TO SUCCEED: High School Diploma or equivalent; 1-3 years previous experience within a Property Management office preferred; Knowledge of Fair Housing and Property management laws a plus; Must have intermediate skills on computer with great customer service skills; Must have clean driving record with ability to obtain auto insurance at acceptable levels.

Compensation and Benefits

Compensation: $18.00 to $22.00 D.O.E. On-site unit will be provided rent free. Monthly cell-phone allowance of $80. Medical, Dental, Vision and Life Insurance offered. No out-of-pocket costs for employee premiums with $325 monthly credit for additional dependents. Optional 403(b) program with Company Matching. Up to 80 hours of vacation hours with accrual beginning after the first 60 days of employment. 67 hours of sick leave. 9 Holidays per year. 9 holidays per year.

Selection Process

At the time of filing, applicants must show clearly that they meet the minimum requirements. Based upon information presented in the resume and cover letter, a limited number of candidates with qualifications most representative of the position will be selected for further consideration.

General Summary

Under the direction of the Regional Manager, performs a variety of on-site services for Reliant Asset Management Solutions units including, but not limited to, light maintenance, rent collection, coordination of resident activities, cleaning up laundry area; walks property regularly to monitor overall appearance and reports issues to Manager as needed.

Essential Functions

1. Provides office support at on-site management office by collecting rents at assigned site. Processes and deposits rent as assigned. Greets the residents and general public in a courteous and professional manner. Available to residents during normal office business hours.
2. Monitors conduct of tenants to ensure compliance with house rules, regulations, and lease; enforcement of apartment rules, maintain written records, and report occupancy violations, disturbances and other infractions by tenants and guests. Works with supervisor to ensure timeline recertification requirements (if applicable).
3. Serves notices and communications to tenants when necessary. Participates in Reliant Asset Management Solutions sponsored community meetings.
4. Coordinates with residents in their assigned area to initiate maintenance requests or provide maintenance to minor problems (if applicable), ensures security lighting is in good condition.
5. Monitors performance of outside vendors and informs supervisor of any issues or concerns.
6. Develops and maintains good resident relations and encourages residents to work together with Reliant Asset Management Solutions to improve the quality of life in their neighborhood.
7. Picks up trash around the complexes, cleans up dumpster areas and laundry rooms. Reports to the maintenance team any large trash objects needing removal, and any liability related issues (such as trip hazards, sharp objects etc.) around the property or concerning residents and their guests.
8. Assists in preparation and showing of vacant units as requested, including clean-up and external yard work.
9. Coordinates with Regional Manager as needed to keep Reliant Asset Management Solutions apprised of any concerns or problems at the complex.
10. Shows apartments to prospective residents; assists with move-in orientation including move-in and move-out or other inspections as needed. Maintains awareness of an adequate number of market ready apartments, effectively monitor delinquencies and implement marketing plans as requested.
11. Performs other related projects as assigned by the Regional Manager.

Knowledge, Skills and Abilities

• Must be able to perform each essential duty satisfactorily
• Good communication skills
• Ability to read and write in English
• Bilingual English/Spanish (if applicable)
• Ability to work with limited supervision
• Ability to live on site at designated property location
• Valid CA Drivers license with ability to provide own transportation with acceptable driving record and auto insurance limits

Cultural Competencies

• Uncompromising integrity and ability to maintain strictest confidentiality
• Champions the mission, culture and objectives of the organization
• Demonstrates value and respect for all employees and residents
• High energy and enthusiasm
• Performs effectively as a team player. Values the ideas and opinions of others and routinely collects their input as part of decision-making process

Education and Experience

High School Diploma or equivalent with previous experience within a Property Management office preferred. Handyman skill set training may be preferred depending on property with at least one year performing similar residential building maintenance or general labor type work.

Physical Requirements

0-24% 25-49% 50-74% 75-100% SEEING: Requires ability to read reports and type; HEARING: Must be able to hear well enough to communicate with co-workers; STANDING/WALKING/MOBILITY: Mobility within complex; CLIMBING/STOOPING/KNEELING: Required; LIFTING/PULLING/PUSHING: Required; FINGERING/GRASPING/FEELING: Must be able to use repair equipment; MENTAL DIMENSIONS: Must have ability to read, and write English; Ability to communicate proficiently in Spanish; PHYSICAL DIMENSIONS: Medium Work: Exerting up to 50 pounds of force occasionally.