Resident Maintenance Specialist

AMH; Kent (WA); On-site; USD 3,195,000 - 3,834,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

FSA/HSA options

Dependent Savings Accounts

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

PTO accrual up to 120 hours/year

Job summary

AMH is seeking a Resident Maintenance Specialist to uphold the quality and comfort of our single-family rental properties. You will oversee maintenance requests, manage tickets, and balance cost control with service quality to preserve assets.

Ideal candidates have at least a year in construction/maintenance or property management, with bilingual English/Spanish skills preferred, and proficiency in Microsoft Office, CRM, and customer-service software. Weekend/evening flexibility is a plus.

Qualifications

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Flexibility to work weekends and evenings if assigned.

Responsibilities

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems; assign work orders to internal or external resources following guidelines.
• Approve vendor bids and manage change orders; provide recommendations to leadership on vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Skills

Verbal and written communication

Customer service

Time management

Conflict resolution

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

CRM

InContact

Balto

VOIP phone systems

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

Join our team as a Resident Maintenance Specialist, where you’ll play a crucial role in maintaining the quality and comfort of our properties. You’ll be tasked with overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively. Your role will involve balancing cost control, customer service, and asset preservation.

Responsibilities

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual (English/Spanish) verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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