Resident Experience Lead - Property Management

Willow Bridge Property Company; Brandon (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company is seeking an Assistant Property Manager to join our residential portfolio. The role focuses on leasing, resident relations, and maintaining occupancy through proactive marketing and retention programs.

You will support move-ins/outs, process rent, and coordinate make‑ready spaces while collaborating with a team to deliver exceptional service across 75 markets.

Qualifications

• 1 year of related leasing or property management experience.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Excellent interpersonal communication skills, with ability to motivate and lead a team.
• Proficiency in Microsoft Office (Word, Excel).
• Able to multitask and meet deadlines in a timely and organized manner.
• Flexible schedule, including weekends.
• Must be able to tour the community with clients, including walking and stairs.
• Role may require a valid driver’s license and/or state license/certification.

Responsibilities

• Assist with move-out notices, service requests, and resident transfers.
• Implement lease renewals and resident retention programs.
• Manage resident relations, phone calls, requests, and concerns.
• Analyze weekly leasing reports and forecast occupancy trends.
• Develop and track marketing strategies, including ads and promotions.
• Manage rent collections, late notices and postings.
• Review vacancies, make-ready apartments, and models.
• Inspect property for policy violations, needed repairs, and landscaping.
• Additional duties as assigned.

Skills

Interpersonal communication

Team leadership

Microsoft Office

Multitasking

Organizational skills

Flexibility

Customer service

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Willow Bridge Property Company is seeking an Assistant Property Manager to join our residential portfolio. The role focuses on leasing, resident relations, and maintaining occupancy through proactive marketing and retention programs.

You will support move-ins/outs, process rent, and coordinate make‑ready spaces while collaborating with a team to deliver exceptional service across 75 markets.