Resident Experience Concierge

Experience Senior Living; Angel Run (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD/LTD

Life and voluntary life

401k with employer matching

Paid holidays

Up to 20 days PTO in the first three 0

Job summary

Experience Senior Living is preparing the grand opening of The Gallery Tampa, with the first resident move-ins anticipated in October 2026. We are seeking a proactive Resident Experience Ambassador to launch an exceptional resident experience from day one.

You will help run socials, crafts, and outings, work with the team to generate ideas, and ensure a smooth monthly activity calendar for residents. Flexible schedules and driving duties may be required.

Qualifications

• Experience with memory care is required.
• Experience organizing activities or events is preferred.
• Ability to communicate verbally, in writing, and through pictures when necessary.

Responsibilities

• Facilitate social activities, games, crafts, and outings per schedule.
• Collaborate with the Resident Experience team to generate new ideas.
• Prepare and adjust the monthly Resident Experience plan for each resident.
• Distribute monthly activity calendars and encourage participation.
• Assist in transporting residents to activities and documenting attendance.
• Identify and report concerns affecting resident participation.
• Possibly drive the company van as required.

Skills

Memory care experience

Event planning

Interpersonal communication

Tools

Technology literacy

Job description

The Experience Senior Living team is excited to announce the upcoming grand opening of The Gallery Tampa, with our first resident move-ins anticipated in October 2026!

We're beginning the search for exceptional team members who are passionate about hospitality, service, and creating an extraordinary resident experience from day one. This is a unique opportunity to play a key role in launching one of the premier luxury senior living communities in the Tampa market.

Please note: While we are posting positions now, we are approximately a month away from making hiring decisions for many of these roles. During this time, we will be reviewing applications, conducting initial phone interviews, and beginning the interview process so we're ready to build our opening team at the appropriate time.

We appreciate your interest, excitement, and patience throughout this process, and we look forward to getting to know you!

We are looking for a Resident Experience Ambassador to join our amazing team!

Responsibilities:

• Will help facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities as per the monthly/daily schedule
• Work with the Resident Experience team to bring new and exciting ideas, and to encourage others to offer new suggestions, to add to the monthly planned program(s)
• Assist in creating and adjusting the Resident Experience plan for each resident
• Ensures that each resident has been given a copy of the monthly activity calendar
• Invites, engages, and encourages participation from all residents to the extent they are comfortable participating
• Assists in bringing residents to and from all activities
• Uses Lifeloop to document all attendance both at planned activities and 1:1 interactions
• Identify and report to the Resident Experience Director and personal, emotional, cognitive, and environmental concerns that prevent or limit a resident's ability to participate in any activity
• Able to maintain a customer focus, treating others with respect and integrity
• May drive the company van or vehicle for various reasons as required by the community
• May perform other duties as assigned
  
  

Requirements

• Must have experience with memory care
• Previous experience in organizing activities or event planning preferred
• One (1) to two (2) years of working with seniors preferred
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the resident
• Ability to communicate verbally, in writing, and through pictures when necessary
• Able to operate standard office equipment
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, and Resident Experience software platforms
• The position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
• Able to think creatively and independently to meet worthwhile objectives
• Able to be innovative to create and generate solutions and programs
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
• Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
• Expected to represent the Resident Experience department by being punctual, neat, clean, and professional in appearance
• Ability to work varied schedules to include weekends, evenings, and holidays
  
  

Benefits

Benefits: We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com