Resident Experience Ambassador (Full-Time)

Experience Senior Living LLC.; Cape Coral (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Experience Senior Living Team is seeking a Resident Experience Ambassador to join our caring community. You will help plan and facilitate socials, games, crafts, and outings, working closely with residents and their families to enrich daily life.

The role requires memory care experience, strong communication skills, and the ability to use Lifeloop for attendance tracking; weekend and evening availability is expected.

Qualifications

• Experience organizing activities or events.
• 1–2 years working with seniors.
• Ability to communicate verbally and in writing, and with pictures when needed.
• Strong use of technology: iPad/tablet, email, social media, and Resident Experience software.
• Valid driver's license and clean driving record.
• Flexible schedule including weekends, evenings, holidays.

Responsibilities

• Facilitate socials, games, crafts, cooking, movies, outings, and other activities.
• Collaborate with the Resident Experience team to plan monthly activities.
• Maintain and adjust each resident's activity plan.
• Distribute monthly calendars to residents and invite participation.
• Document attendance and interactions in Lifeloop.
• Identify concerns and report to the Resident Experience Director.
• Possibly drive the company van as required.
• Support the department’s culture and teamwork.

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Resident Experience Ambassador to join our amazing team! The ideal candidate must have previous experience working in Memory Care.

Responsibilities

• Will help facilitate socials, games, crafts, cooking, movies, outings, outdoor time, and many other activities as per the monthly/daily schedule
• Work with the Resident Experience team to bring new and exciting ideas, and to encourage others to offer new suggestions, to add to the monthly planned program(s)
• Assist in creating and adjusting the Resident Experience plan for each resident
• Ensures that each resident has been given a copy of the monthly activity calendar
• Invites, engages, and encourages participation from all residents to the extent they are comfortable participating
• Assists in bringing residents to and from all activitiesUses Lifeloop to document all attendance both at planned activities and 1:1 interactions
• Identify and report to the Resident Experience Director and personal, emotional, cognitive, and environmental concerns that prevent or limit a resident's ability to participate in any activity
• Able to maintain a customer focus, treating others with respect and integrity
• May drive the company van or vehicle for various reasons as required by the community
• May perform other duties as assigned

Requirements

• Previous experience in organizing activities or event planning preferred
• One (1) to two (2) years of working with seniors preferred
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the resident
• Ability to communicate verbally, in writing, and through pictures when necessary
• Able to operate standard office equipment
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, and Resident Experience software platforms
• The position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy
• Able to think creatively and independently to meet worthwhile objectives
• Able to be innovative to create and generate solutions and programs
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
• Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results
• Expected to represent the Resident Experience department by being punctual, neat, clean, and professional in appearance
• Ability to work varied schedules to include weekends, evenings, and holidays

Benefits

• We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.