Resident Engineer

Technical-Link N. America; Sunnyvale (CA); Remote; USD 140,000 - 180,000; Full time

Job summary

Nokia seeks a remote Resident Engineer based in the United States to support Zayo Group across network strategy, design, implementation, and optimization services. The role encompasses planning, test, cutover support, and customer-ready documentation for North American optical backbones.

The successful candidate will lead technical guidance, train customer staff, and collaborate with Nokia TAC, TEC, and R&D teams on feature enhancements and reliability.

Qualifications

• Degree in CS/CE/EE or equivalent practical experience.
• 10+ years in telecom equipment/vendor or service provider environments.
• 7+ years with optical design tools and power budgets.
• 7+ years with optical NMS/EMS provisioning and fault management.
• Experience with GMPLS and CDC in DWDM networks.
• Strong written and verbal communication with clients.

Responsibilities

• Develop network architecture and service designs for customer needs.
• Produce and review migration and implementation plans.
• Configure LH and Metro DWDM equipment and services.
• Test, support and cutover network deployments.
• Audit performance against SLAs and standards.
• Create SOWs and MOPs and train customer staff.

Skills

Network design

DWDM familiarity

GMPLS

NMS/EMS operation

Verbal communication

Education

Four-year degree in CS/CE/EE or equivalent

Tools

Nokia 1830 PSS

1350 OMS

EPT / WS-P

WS-NOC

Job description

Remote work position, candidate MUST be based in the US at all times while on assignment.

Role Purpose & Scope

The Resident Engineer (RE) role encompasses a wide range of responsibilities in support of Nokia's customer, Zayo Group. The Resident Engineer will provide expert technical assistance and review of customer planning across network strategy, design and engineering, implementation, migration planning, service design, proof of concept (POC), testing, and optimization services.

This is a dedicated, fully remote position based in the United States, providing direct engineering consultation, remote operations advisory, and technical guidance to Zayo's transport engineering, planning, and operations teams across their North American optical backbone.

Key Responsibilities

The Resident Engineer will remotely assist, guide, and advise in the following core areas:

• Develop network architecture and service designs utilizing the best available architecture to support customer services.
• Produce and review comprehensive network implementation and migration plans.
• Configure optical networking equipment and services across Long Haul (LH) and Metro DWDM architectures.
• Test and support networks in various stages of deployment, including remote service turn-ups and cutovers.
• Audit and assess network performance against customer service level requirements, architectural standards, and industry best practices.
• Formulate robust network management and operational strategies.
• Produce and review technical statement of work (SOW) documentation and detailed Methods of Procedure (MOPs).
• Develop appropriate technical training materials and deliver technical knowledge transfer sessions to customer operations staff.
• Evaluate customer networks for performance, scalability, manageability, and security.
• Provide proactive recommendations to optimize network operations, capacity utilization, and system performance.
• Collaborate closely with internal Nokia technical teams (TAC, TEC, PLM, and R&D) on product placement, feature enhancements, reliability, availability, and serviceability.
• Work closely with the customer to conduct thorough network readiness and customer readiness tests.
• Develop and maintain strong collaborative relationships with customer technical leads, engineering primes, and management teams.
• Provide technical support during occasional scheduled maintenance hours to support critical network events, grooming, and cutovers.

Qualifications & Experience

Education

• Four-year degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical experience.

Experience & Technical Competencies

• 10+ years of relevant work experience with a telecommunications equipment vendor or network service provider configuring, monitoring, and troubleshooting Long Haul (LH) and Metro Optical DWDM networks.
• 7+ years of experience utilizing optical design tools to generate engineering design packages, managing optical power budgets, and applying in-depth knowledge of diverse optical amplifier types (including EDFA and Raman amplification).
• 7+ years of hands-on experience utilizing optical network management systems (NMS/EMS) for provisioning, monitoring, and fault management.
• Practical implementation experience with GMPLS and CDC (Colorless, Directionless, Contentionless) technologies within DWDM networks is strongly preferred.
• Demonstrated excellent written and verbal communication skills with the ability to effectively interface with end-client technical and leadership teams.

Platform & Product Knowledge

• Nokia Optical Portfolio: In-depth knowledge of Nokia 1830 PSS (Photonic Service Switch), 1350 OMS, Engineering and Planning Tool (EPT) / WaveSuite Planner (WS-P), and CPB commissioning tools.
• Infinera Optical Platforms: Experience with GX G30 series (GX31, GX32, GX34C, and GX34XC), GX G40 series (G42), and Pixy platforms.
• Network Management Systems: Extensive operational experience with NFM-T and WaveSuite Network Operations Center (WS-NOC) for classic Nokia networks, and/or TNMS for classic Infinera networks.

Location & Compliance Requirements

• Physical Location: Must be physically located and resident within the continental United States.
• Security & Network Compliance: In accordance with customer and Nokia compliance mandates, all remote access to customer and Nokia network elements must originate strictly from within the United States (no offshore or international remote logins permitted).
• Schedule Flexibility: Ability to support scheduled night maintenance windows and emergency critical network events as required.