Resident Engagement Director

Brookdale; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discounts

Referral program

Job summary

Brookdale is seeking an experienced associate to join our community as a resident engagement professional. You will develop monthly calendars with residents, plan events with senior leadership, and create engaging programs inside and outside the community, including possible driving duties.

The role emphasizes person-centered care, program management, and collaboration with the leadership team to enhance resident experiences.

Qualifications

• A minimum of 3 years of direct experience with adults, coordinating, planning, and executing programs.

Responsibilities

• Utilizes a person-centered approach starting with positive perceptions of aging, while building relationships and connections amongst residents.
• Develops a monthly calendar, in partnership with residents, based on residents’ shared interests.
• Collaborates with community leadership team to plan, coordinate, and execute special events at the community including, but not limited to, holiday, family, educational, and other marketing events.
• Plans and schedules meaningful opportunities for resident engagement outside the community, which may include driving a community vehicle.

Skills

Analytic skills

Leadership

Education

Bachelor’s Degree in therapeutic recreation, gerontology, health care, education, or related field

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Full-time associates in role are eligible for an annual bonus incentive and sales referral bonuses. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

• Utilizes a person-centered approach starting with positive perceptions of aging, while building relationships and connections amongst residents.
• Develops a monthly calendar, in partnership with residents, based on residents’ shared interests.
• Collaborates with community leadership team to plan, coordinate, and execute special events at the community including, but not limited to, holiday, family, educational, and other marketing events.
• Plans and schedules meaningful opportunities for resident engagement outside the community, which may include driving a community vehicle.

This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.

Qualifications

Education and Experience

A minimum of 3 years of direct experience with adults, coordinating, planning, and executing programs is required. Bachelor’s Degree in therapeutic recreation, gerontology, health care, education, or other related field preferred. Leadership experience is required.

Certifications, Licenses, And Other Special Requirements

Must have a valid driver’s license and may be required to obtain a commercial driver’s license based on the needs of the community.

Management/Decision Making

Uses strong analytic skills and an in-depth understanding of resident programming and engagement to make varied decisions within the department. Demonstrates leadership ability to be responsible for the overall direction, coordination, and evaluation of resident engagement and programming. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 50 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Subject to injury from falls, burns, odors, or cuts from equipment
• Requires Driving: Drives residents (Tier 1)

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.