RESIDENT DISTRICT MANAGER I - TENNESSEE TECH UNIVERSITY

Chartwells Higher Education Dining Services; Cookeville (TN); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Chartwells Higher Education Dining Services seeks a Resident District Manager for Tennessee Tech University in Cookeville, TN. You will lead a large multi-unit campus dining operation spanning residential dining, retail, catering and concessions, acting as client liaison and team lead within the account.

You will drive operational and financial goals in a dynamic campus environment, ensuring client satisfaction and adherence to policies while developing staff and managing performance.

Qualifications

• Bachelor's degree required.
• Progressive leadership experience in contract food service in higher education (10 yrs preferred).
• Prior catering management experience.
• Proven track record in foodservice management with strong customer service and financial acumen.
• Excellent initiative, communication, multitasking, and organizational skills.
• Champions inclusion mindset and professional resilience.

Responsibilities

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the clients and community.
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.).
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners.
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account.
• Serves as the representative/brand ambassador of Compass within the district and community; attends key client and community events.
• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed.
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary.
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation).
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time.
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation.
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.

Skills

Leadership

Customer service

Communication

Critical thinking

Multi-tasking

Organization

Inclusion mindset

Resilience

Financial acumen

Education

Bachelor's degree

Tools

POS software

Microsoft Office

Job description

Location: TENNESSEE TECH UNIVERSITY - COOKEVILLE, TN

Salary: $115,000 - $125,000

Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO, Annual Incentive Plan

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Working as a Resident District Manager (RDM) for Chartwells Higher Ed at Tennessee Tech University in Cookeville, TN you will manage a large multi-unit campus dining account that encompasses residential dining, retail food service, catering and concessions. You will serve as our point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic campus environment while maintaining strong client relationships.

Key Responsibilities:

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the clients and community
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador of Compass within the district and community; attends key client and community events
• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition and culinary
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures

Preferred Qualifications:

• Bachelor's degree
• Progressive leadership experience in contract food service in a higher education setting - 10 yrs preferred.
• Prior Catering management experience.
• Is well-versed in all aspects of foodservice management with a proven track record of success
• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset, and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Occasional travel required in this position.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1554364

Chartwells HE

SHARON MCNEELEY

[[req_classification]]