Resident Coordinator

Catholic Community Services; Tacoma (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Vacation time

Paid sick time

13 holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

LTD

AD&D

Pension

403(b) plan

Catastrophic & accident insurance

Job summary

Catholic Community Services in Tacoma, WA is seeking a Resident Coordinator for Nativity House Apartments, a 50-unit permanent supportive housing program that uses Housing First principles. This on-site role provides 24/7 monitoring to assist staff, residents, guests and visitors.

The Resident Coordinator will staff the front desk, enforce policies, perform safety checks, document events, and support the property manager and case management team while maintaining a welcoming, safe environment.

Qualifications

• High School Diploma or GED.
• Ability to pass required background checks.
• Proof of negative TB test within the past 12 months.
• Ability to work effectively with individuals displaying a wide range of behaviors.
• Cultural competency and ability to work with diverse populations.
• Ability to make sound, independent decisions without direct supervision.
• Proven reliability and dependability in work history.
• Flexibility to ensure adequate shift coverage.
• Commitment to a team-oriented, respectful workplace.
• Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.

Responsibilities

• Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce Catholic Housing Services program policies with residents, guests, and visitors.
• Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
• Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
• Monitor behavior, enforce facility rules, and maintain detailed documentation: Log all visitors., Record significant events in a professional and timely manner., Model respectful, supportive interactions with residents.
• Maintain a welcoming, supportive, and safe environment.
• Provide residents with information about on-site and public services.
• Report CHS program violations to the Program Supervisor and/or Property Manager.
• Assist the Resident Property Manager with administrative support as needed.
• Respond appropriately to facility or resident-related emergencies.
• Accept and distribute messages and packages.
• Support case management team by reminding residents of scheduled appointments.
• Reinforce resident responsibility in maintaining cleanliness in shared spaces.
• Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
• Conduct rounds throughout the facility, including alarm checks on each floor.
• Provide residents services and information
• Other duties as assigned.

Skills

Cultural competence

Independent decision-making

Reliability

Teamwork

Flexibility

Background checks

Education

High School Diploma or GED

Job description

Overview

$23.87- $27.45 DOE

Join our Team! We offer an excellent benefits package!

Vacation, Paid Sick time, * 13 holidays* medical * dental* vision* life insurance * LTD * AD&D * pension * 403b * catastrophic & accident ins *

The Resident Coordinator is responsible for being at the front desk of the Nativity House Apartments, a 50 unit affordable housing program that employs the Housing First model for chronically homeless and disabled single adults in furnished studio apartments with a secured and monitored front door entry. This position fills the need to have 24-hour monitoring staff on-site to assist staff, residents, guests and visitors. Nativity House Apartments is a permanent supportive housing and services facility for currently and formerly homeless individuals utilizing the Housing First model. While on shift at the front desk, the Resident Coordinator’s primary focus is the Nativity House Apartments to provide on-site monitoring, program enforcement and assistance for staff, residents, guests and visitors.

Responsibilities

• Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitor the security of the building. Enforce Catholic Housing Services program policies with residents, guests, and visitors.
• Conduct routine safety checks of all entry and exit points, ensuring emergency exits are properly used and secure.
• Ensure upkeep of all common areas by monitoring and addressing issues. Report issues related to appliances, plumbing, heating, or electrical systems to appropriate personnel.
• Monitor behavior, enforce facility rules, and maintain detailed documentation:
  • Log all visitors.
  • Record significant events in a professional and timely manner.
  • Model respectful, supportive interactions with residents.
• Maintain a welcoming, supportive, and safe environment.
• Provide residents with information about on-site and public services.
• Report CHS program violations to the Program Supervisor and/or Property Manager.
• Assist the Resident Property Manager with administrative support as needed.
• Respond appropriately to facility or resident-related emergencies.
• Accept and distribute messages and packages.
• Support case management team by reminding residents of scheduled appointments. Reinforce resident responsibility in maintaining cleanliness in shared spaces.
• Perform routine cleaning and sanitizing as indicated on the cleaning tasks list.
• Conduct rounds throughout the facility, including alarm checks on each floor.
• Provide residents services and information
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• Ability to pass required background checks.
• Proof of negative TB test within the past 12 months.
• Ability to work effectively with individuals displaying a wide range of behaviors.
• Cultural competency and ability to work with diverse populations.
• Ability to make sound, independent decisions without direct supervision.
• Proven reliability and dependability in work history.
• Flexibility to ensure adequate shift coverage.
• Commitment to a team-oriented, respectful workplace.
• Alignment with the mission and values of Catholic Community Services and Catholic Housing Services.
• Ability to work effectively in multicultural environments and deliver culturally competent services.

Preferred Qualifications

• Experience in social services, particularly in housing or homelessness programs.
• Direct experience working with homeless or formerly homeless populations.
• Previous work experience in a residential or shelter setting (emergency, transitional, or permanent).