Resident Consultant, Professional Services

SupportFinity™; San Francisco (CA); On-site; USD 192,000 - 264,000; Full time

Benefits offered by this job

Medical/Rx Insurance

401(k) Retirement Savings Plan

Flexible paid time off

Job summary

Cloudflare is seeking a Resident Consultant in San Francisco, CA. In this role, you will serve as a technical expert, guiding customers through complex web infrastructure requirements and advocating for their needs.

The ideal candidate has extensive experience in application security, proficiency in Terraform, and a deep understanding of AI/LLM concepts. Compensation ranges from $192,000 to $264,000 annually, reflecting the expertise required for this high-stakes position.

Qualifications

• 10+ years of experience in technical roles within cloud networks or security.
• Extensive knowledge of Cloudflare’s Application Security and Cybersecurity.
• Proficiency in Terraform for managing technical solutions.

Responsibilities

• Serve as a trusted advisor to enterprise customers, providing strategic recommendations.
• Design and configure security solutions, utilizing Cloudflare Workers.
• Act as a liaison between customers and internal teams to advocate for customer needs.

Skills

Technical Customer Facing Experience

Application Security Expertise

Terraform Proficiency

High-Stakes Relationship Management

Advanced Communication

AI/LLM Knowledge

Technical Background

Tools

Terraform

Cloudflare Workers

Job description

Resident Consultant, Professional Services

Cloudflare | Posted Mar 13 | Full-time

Location: San Francisco, CA

Role Summary

As a Resident Consultant, you will be a dedicated Cloudflare expert embedded within the team of one of our most strategic and fast‑paced customers. You will serve as the primary technical resource, architecting complex multi‑stage migrations and providing the hands‑on configuration necessary to drive the success of unique web infrastructure requirements. We are looking for a proactive, high‑trust partner who thrives in agile environments, acts as a bridge to internal product teams, and possesses a deep passion for the future of AI‑driven security.

Role Responsibilities

• Customer Engagement & Technical Leadership: Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare’s solutions, particularly Cloudflare’s worker and workers AI platforms. Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments. Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.
• Architect Application Security: Design and configure comprehensive, tailored solutions with a focus on Application Security, utilizing Cloudflare Workers to optimize and direct global traffic and Network Security.
• Master Infrastructure as Code: Support the account team by navigating and managing complex configurations heavily reliant on Terraform to ensure seamless operational stability.
• Act as a Strategic Liaison: Serve as a high‑speed conduit between the customer and internal Cloudflare teams (Product, Support, Engineering), effectively advocating for customer needs and influencing product roadmaps.
• Navigate Modern Communication: Manage complex, fast‑moving technical discussions primarily through Slack, acting as a guide for the customer even when formal calls are difficult to schedule.
• Drive AI Innovation: Leverage your deep knowledge of AI/LLM concepts to align Cloudflare’s capabilities with the customer’s AI‑focused culture and future technological goals.
• Provide Long‑Term Guidance: Stay with the account post‑migration as a trusted advisor to identify future strategic initiatives, including a transition into Network Security and SASE architectures.

Role Requirements

Must‑Have Skills

• 10+ Years of Technical Customer Facing Experience: Proven track record as a technical architect or lead on complex, enterprise‑level projects within cloud networks, web infrastructure, or security.
• Application Security Expertise: Extensive and proven knowledge of development platforms such as Cloudflare’s Application Security, Workers and Workers AI, cybersecurity, web performance, and cloud infrastructure.
• Terraform Proficiency: Extensive experience implementing and supporting complex technical solutions using Terraform for infrastructure management.
• High‑Stakes Relationship Management: Demonstrated ability to build trust and rapport in challenging environments, remaining flexible and persistent in establishing regular cadences with stakeholders.
• Advanced Communication: Exceptional ability to navigate "Slack‑first" communication cultures, providing clear guidance and managing technical threads under pressure.
• AI/LLM Knowledge: A strong technical understanding of and passion for AI/LLM concepts, fitting the culture of a cutting‑edge AI‑centric organization.
• Technical Background: Strong knowledge of networking protocols, cybersecurity, and industry standards (e.g., Zero Trust/SASE).

Nice‑to‑Have Skills

• Network Security Background: Experience or strong interest in transitioning application‑heavy environments toward comprehensive Network Security and SASE models.
• Scripting & Automation: Proficiency in coding languages beyond Terraform to automate tasks at scale and build proof‑of‑concept setups.
• Financial Acumen: Experience managing or advising on project‑based fund pools to maximize the value of a customer’s strategic investment.

Compensation

Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $192,000.00 - $264,000.00. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on‑target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On‑demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.