Resident Concierge & Front Desk Specialist

AlleyCorp; Hamden (CT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid holidays and PTO

Annual anniversary rewards

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living in Hamden, CT seeks a friendly Receptionist to welcome visitors, handle calls, and coordinate daily front-desk activities. You will manage calendars, assist residents and families, and support operations with mail, deliveries, and office tasks.

The role emphasizes clear communication, reliability, and a welcoming community presence. Requirements include a high school diploma or GED, basic First Aid/CPR certification, and the ability to perform clerical duties.

Qualifications

• High school diploma or GED or 1-3 years related experience or training; or equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to present information clearly.
• Able to add and subtract two digit numbers and multiply/divide with 10s and 100s.
• Able to apply common sense to carry out written or oral instructions and handle a few variables.
• Able to operate telephone, emergency call system, monitoring board or beeper, photocopier; work varied shifts.

Responsibilities

• Answers incoming telephone calls in a cheerful, marketing oriented way and forwards calls to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls when appropriate personnel are unavailable.
• Answers general questions about the community and provides address, directions, and information.
• Welcomes on-site visitors and announces visitors to appropriate personnel.
• Coordinates guestroom reservations.
• Maintains current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars.
• Receives, sorts, and routes mail and maintains routes publications.
• Distributes written communication, accepts and signs for deliveries.
• Maintains copy and fax machines, assists users, sends faxes, retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and families and provides needed information to bookkeeping.
• Collects money for store purchases and meal tickets.
• May drive company vehicle if required by community.
• May perform other duties as assigned.

Skills

Communication skills

Math basics

Education

High school diploma or GED

First Aid and CPR certification

Tools

Telephone system

Photocopier

Emergency call system

Job description

Atria Senior Living in Hamden, CT seeks a friendly Receptionist to welcome visitors, handle calls, and coordinate daily front-desk activities. You will manage calendars, assist residents and families, and support operations with mail, deliveries, and office tasks.

The role emphasizes clear communication, reliability, and a welcoming community presence. Requirements include a high school diploma or GED, basic First Aid/CPR certification, and the ability to perform clerical duties.