Resident Care Director

Merrill Gardens; West Chester (Chester County); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay & benefits

Employee Assistance Program

Paid time off

Free daily meals

401(k) with company match

Tuition reimbursement

Disability insurance

Pet insurance

Advance Pay

Career advancement opportunities

Job summary

Merrill Gardens is seeking a Senior Living Resident Care Director in West Chester to lead assisted living services, partner with residents and families, and ensure compassionate, high‑quality care. This full‑time role focuses on developing standards, coordinating services, and maintaining regulatory compliance.

You will supervise staff, conduct evaluations, manage budgets, and promote a respectful, family‑oriented culture.

Qualifications

• Current LPN/LVN or RN licensure, as specified by state agency
• Bachelor’s Degree or equivalent
• First Aid/CPR certification within 30 days of hire where required by state
• Completion of dementia training as required by state regulations within six months of hire date
• 3-years’ related experience, training, or equivalent combination of education and experience

Responsibilities

• Develops and implements the highest standards for assisted living services.
• Works directly with the residents to evaluate needs and services.
• Conducts electronic evaluation of incoming residents, and periodic re-evaluation, to ensure services rendered are documented and charged for according to Merrill Gardens’ policies.
• Implements services during new resident move-in; helps resident with orientation to and adjustment to the community.
• Provides direct care to residents as needed according to their identified service needs.
• Assesses, communicates, and documents resident status; observes and reports changes to GM, physician, and family per state regulations.
• Conducts regular meetings with residents and families to ensure needs are met.
• Communicates with resident family members, physicians, and pharmacists as needed regarding residents and services provided.
• Ensures all Resident Rights and Responsibilities are protected and enforced; reports elder abuse per state regulations.
• Addresses difficult resident behaviors with dignity and respect; ensures compliance with state rules for assisted living.
• Oversees staffing and ensures scheduling meets care standards.

Skills

Team leadership

Coaching

Performance reviews

Communication

Education

LPN/LVN or RN licensure

Bachelor’s Degree or equivalent

Tools

Electronic care system

Job description

Senior Living Resident Care DirectorAre you passionate about working with seniors? Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity? If so, we may have the perfect opportunity for you!

Senior Living Resident Care DirectorAre you passionate about working with seniors? Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity? If so, we may have the perfect opportunity for you! Merrill Gardens at West Chester is currently accepting applications for a Resident Care Director to help support residents within our beautiful community residents call home.

If you are a compassionate, caring, responsible, and honest individual who genuinely loves working with the senior population, we would love the opportunity to speak with you!

Family means everything to us. From the communities we create to the connections we make with residents, everything we do is rooted in our history as a fifth-generation family business.

We build on that family with the people we hire and the teams they form. As a family company, we can do things differently and for the past 30 years our long-term commitment to team members has been unsurpassed.

We offer our full-time employees:

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).
• Company-paid Employee Assistance Program (EAP)
• Paid time off – 7 holidays, and 11 vacation days.
• Free daily meal every shift.
• 401(k) with company match and immediate vesting!
• Tuition reimbursement for career growth.
• Company-paid short & long-term disability insurance.
• Pet insurance and team member discounts.
• Advance Pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement!

We offer our part-time employees:

• Free daily meal every shift.
• 401(k) with company match and immediate vesting!
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement for career growth.
• Pet insurance and team member discounts.
• Advance Pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement!

Our Resident Care Directors are responsible for:

Resident Services:

• Develops and implements the highest standards for assisted living services.
• Works directly with the residents to evaluate needs and services.
• Conducts and/or assists with electronic evaluation of incoming residents, and with periodic re-evaluation, to ensure services rendered are documented and charged for according to Merrill Gardens’ policies.
• Implements services during new resident move-in; helps resident with orientation to and adjustment to the community.
• Provides direct care to residents as needed according to their identified service needs.
• Accurately assesses, communicates, and documents resident status. Observes and reports any significant changes in resident behavior and health to the GM, physician, and family per state regulations.
• Conducts regular meetings with residents and their families to ensure their needs are being met.
• Communicates with resident family members, physicians, and pharmacists as needed regarding residents and services provided.
• Ensures all Resident Rights and Responsibilities are protected and enforced. Recognizes and assists in the prevention of elder abuse, neglect, and exploitation and reports to the appropriate sources per state regulations.
• Addresses difficult resident behaviors with dignity and respect.
• Guarantees compliance of all State Rules and Regulations of assisted living.

Supervisory Responsibilities:

• Provides team members with coaching, feedback, and developmental opportunities.
• Challenges and inspires team members to achieve results.
• Evaluates team members’ skills and competencies and ensures the completion of performance reviews.
• Sets clear expectations and holds team members accountable for performance.
• Oversees training and development of team members directly and indirectly managed; ensures training and certification of all AL staff is completed as required by Merrill Gardens and state regulations.
• Provides coaching, direction, and leadership support to team members to achieve employee engagement and customer delight.
• Mentors team members using electronic care system.
• Builds effective teams by determining adequate staffing levels, identifying and recruiting top talent.
• Prepares staffing schedules to meet all community requirements for standards of care.

Administration:

• Adheres to budgetary guidelines established by Merrill Gardens.
• Coordinates with General Manager for financial stability of assisted living department from both census development and expense control.
• Provides General Manager with weekly status reports on all AL residents.
• Maintains all resident records and department documentation.
• Complies with state-mandated reporting as required.
• Audits AL services for regulatory compliance.
• Provides additional management reports as required.

If you are someone with:

Education:

• Current LPN/LVN or RN licensure, as specified by state agency, preferred.
• Bachelor’s Degree or equivalent.
• First Aid/CPR certification within 30 days of hire where required by state.
• Completion of dementia training as required by state regulations within six months of hire date if applicable.

Experience:

• 3-years’ related experience, training, or equivalent combination of education and experience.
• Experience in assisted living, geriatric nursing, or gerontology and dementia care.
• Experience in medication administration and hands-on personal care preferred.
• Demonstrated ability in budgeting and cost control.
• Experience in operating an electronic care system.

Physical Requirements: This role involves frequent standing, walking, lifting (up to 75 lbs), and assisting with resident care. Regular bending, reaching, and physical movement are required throughout the workday. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Consider applying to become a Resident Care Director with the Merrill Family of Senior Living Communities!

Yes, You Can have a meaningful Career!

Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.

Merrill Gardens is an Equal Opportunity Employer