Resident Care Director

Viva Senior Living At Harleysville; Harleysville (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Viva Senior Living At Harleysville is seeking a Resident Care Director to oversee clinical care, staff performance, and budgets within our community. The role emphasizes compassionate, rights-based resident care, regulatory adherence, and continuous improvement.

The position requires current RN or LPN licensure, 3–5 years of clinical experience, and strong leadership. Candidates must maintain professional standards, manage schedules, and ensure high census retention.

Qualifications

• Must possess an active RN or LPN license in good standing.
• Minimum 3–5 years of full-time clinical experience.
• Comply with health, regulatory, and standards of conduct.
• Must manage the department budget.
• High school diploma or GED required.

Responsibilities

• Treat each resident and family member as a personal customer.
• Ensure resident retention and quality care across the community.
• Monitor compliance with federal and state policies governing resident care.
• Oversee staff hiring, training, and performance to uphold values and care standards.
• Complete assessments on all residents as required by policy and state law.

Skills

RN license

LPN license

3–5 years clinical experience

Budget management

English proficiency

Education

High school diploma or GED

Job description

• The essential functions of the job for the Resident Care Director requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:
• Must possess a valid LPN or RN license, in good standing in accordance with laws of this state, from an approved State School of Nursing. A minimum of one (3-5) year of full-time or equivalent clinical experience is required.
• Comply with standards of business conduct in accordance with federal, state and local health and regulatory standards and guidelines, as applicable.
• Must manage the department budget.
• Must possess, at a minimum, a high school diploma or a GED
• Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
• In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.).
• Must adhere to Viva Senior Living’s attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
• Must be able to read, write, speak and understand English.
• Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
• Must adhere to all facility policies and procedures.

RESPONSIBILITIES/ACCOUNTABILITIES

• Models a business philosophy that treats every resident and family member as a personal customer.
• Responsible for the retention of residents in the community.
• Ensures provision of services to the residents and ensures that all Federal and State policies governing resident care are closely monitored and carried out.
• Ensure all Viva Senior Living clinical policies are followed, including assessments, service plans, resident care, medication management, and infection control.
• Interview, hire, evaluate, motivate, and monitor the performance of the care staff in the community. Recruitment and selection should focus on qualified candidates who model our core values with an interest in care.
• Ensure the completion of assessments on all residents, as required by Viva Senior Living policies and state requirements.
• Coordinate departmental schedule and ensure adequate staffing in accordance with company standards, policies, procedures, budgets, and state law.
• Oversees training programs for direct care staff in the community, as regulated by Federal and State licensing requirements.
• Conducts orientation for new team members of the department to ensure that all employees are knowledgeable of the goals, policies, and procedures of the department.
• Conduct interviews/observations on a continual basis of residents to alert Executive Director, family, and other appropriate individuals of any changes in the physical or emotional health of the resident.
• Supports administration in referral development and maintaining a high census, act as care manager and resource person for the residents and their families.
• Measures outcomes, set goals and leads the care team to achieve those outcome goals
• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
• As a condition of employment, complete all assigned training and skills competency.
• Participate in all life safety and emergency drills and trainings.
• Fulfill responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Assists with evacuation of residents in an emergency situation
• Maintain confidentiality of Protected Health Information, including verbal, written and electronic communications.
• Report non-compliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
• Protect residents from abuse and cooperate with all investigations.
• Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
• Report any retaliation or discrimination to the Human Resource Director and the Compliance Officer.
• Performs other duties as requested.

Requirements

Physical and sensory requirements:

(With or Without the Aid of Mechanical Devices)

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.