Resident Care Associate

Commonwealth Senior Living; Westfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) retirement savings plan

Paid time off

Employee assistance program

Additional voluntary benefits

Job summary

Commonwealth Senior Living is seeking a Resident Care Associate (RCA) to support residents in Assisted Living and Memory Care. You will help with daily activities, execute individualized care plans, document services, and maintain dignity and quality of life for seniors.

Strong empathy, teamwork, and a patient, caring approach are essential. The role emphasizes safety, infection control, and adherence to company values.

Qualifications

• Compassionate disposition and genuine desire to serve seniors.
• Ability to meet both physical and emotional resident needs.
• CNA or HHA certification required; CPR/First Aid certification preferred or willingness to obtain.
• Upholds resident confidentiality and privacy.
• Flexible availability including weekends to ensure resident care.

Responsibilities

• Directly assist residents with daily tasks and communicate with the Resident Care Director about changes in care.
• Aid residents with mobility using proper techniques and equipment.
• Conduct routine rounds to meet each resident's needs per their care plan.
• Assist with lifts, moves, and transport using safe body mechanics and devices.
• Maintain residents' skin integrity and manage continence care as needed.
• Document daily care activities per policy and regulatory standards.
• Report concerns promptly to supervisors and respond respectfully to inquiries.
• Familiarize yourself with individualized care plans and provide tailored support.
• Contribute observations to care planning and resident preferences.
• Interact respectfully with residents, families, staff, and visitors to foster a homelike environment.
• Provide physical, emotional, and psychosocial support and uphold residents' rights.

Skills

Compassionate disposition

Physical and emotional care

Flexible weekend availability

Basic PC/office equipment skills

Confidentiality awareness

Education

CNA or HHA certification

CPR and First Aid certification (or willingness to obtain)

Tools

Basic medical equipment handling

Job description

Pay range: $21-$23 per hour.

Shifts: 3pm-11pm and 11pm-7am.

The Resident Care Associate (RCA) embodies a genuine commitment to assisting seniors, providing essential support within our community. This role entails aiding residents in Assisted Living and/or Memory Care with their daily activities, implementing individual care plans, documenting services provided, and fostering an environment where residents can maintain their dignity and quality of life. Through patience, empathy, and teamwork, the RCA contributes to enhancing the well‑being of our seniors. The Resident Care Associate is a Culture Ambassador who will model the core values of the company, leading by example, and ensure all team members exemplify the core values of the company.

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It’s Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

Full-time associates are eligible for a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability options
• 401(k) retirement savings plan
• Paid time off
• Employee assistance program
• Additional voluntary benefits

Qualifications

• Compassionate disposition and a desire to serve; prior experience not required.
• Ability to fulfill both the physical and emotional needs of residents.
• CNA or HHA required.
• CPR and First Aid certification, or willingness to obtain according to company policy.
• Upholds resident confidentiality.
• Flexible availability, including weekends, to ensure resident care and services.
• Demonstrates sincere compassion and genuine concern for the well‑being of seniors and their families.
• Proficient in using basic office equipment, including personal computers, to maintain high job performance.
• Aligns with Commonwealth Senior Living's mission of improving the lives of seniors, their families, and each other.

Primary Responsibilities

• Directly assist residents with daily tasks, maintaining communication with the Resident Care Director regarding care provision and resident condition changes.
• Aid residents with mobility, utilizing proper techniques and equipment to prevent accidents.
• Make routine resident care rounds to ensure the needs of each resident are being met in accordance with their individualized care plan.
• Assist with lifts, moves, and transport, using proper body mechanics or lifting devices for accident prevention.
• Performs care that maintains each resident’s skin integrity to prevent pressure ulcers, skin tears and other damage by changing incontinent residents.
• Document daily care activities in accordance with company policy and regulatory standards.
• Report any resident issues or concerns promptly to the appropriate supervisor.
• Respond promptly and courteously to inquiries from residents, visitors, and staff, adhering to established policies.
• Familiarize oneself with residents' individualized care plans and provide support accordingly.
• Contribute insights to the care planning process by sharing observations of residents' needs and preferences.
• Interact respectfully and effectively with residents, families, visitors, peers, and supervisors to foster a homelike environment.
• Offer physical, emotional, and psychosocial support to residents and their families.
• Adhere to residents' rights, promptly reporting any incidents or evidence of abuse or rights violations.
• Implement safety and infection control procedures, including proper hand hygiene and care techniques to prevent skin damage.
• Maintain a safe working environment through accident prevention and adherence to safety protocols.
• Attend all required training sessions, in-service programs, and staff meetings.
• Maintain regular community with the Resident Care Director.
• Fulfill any other duties as assigned.

Physical/Sensory Requirements

The RCA must be capable of lifting, stooping, carrying, turning, and assisting high-risk residents, as well as operating medication carts. They must also be willing and able to work a flexible schedule, maintaining continuous movement throughout work hours. The ability to lift and/or carry 50 to 75 pounds is necessary. This position carries a medium risk of exposure to COVID-19 due to direct care provision to potentially positive resident.