Resident Assistant Team Member- SMR (2026)

YMCA of the Rockies; Colorado; On-site; USD 42,000 - 56,000; Full time

Job summary

YMCA of the Rockies is seeking a Staff Experience Team Member with a Resident Assistant designation to support staff and volunteers, build relationships, and enhance their experience. The role includes housing unit responsibilities, resident support, and responding to after-hours situations while maintaining housing cleanliness and safety.

The on-call nature allows for involvement in emergencies and housing-related issues, with a focus on professionalism, confidentiality, and a welcoming,

Qualifications

• Must be at least 21 years of age.
• On-call rotations and flexible hours.
• Strong organizational and time management skills.
• Maintain confidentiality regarding HR matters.
• Ability to drive YMCA vehicles with clean driving record.
• Fluent English (spoken, written, read).
• Commitment to diversity, equity, inclusion.

Responsibilities

• Develop relationships with staff and volunteers to enhance their experience.
• Manage housing unit responsibilities and staff housing cleanliness.
• Lead staff housing meetings and coordinate housing operations.
• Respond to after-hours situations and emergencies.
• Uphold YMCA policies and foster a positive environment.

Skills

Communication skills

Interpersonal skills

Time management

Confidentiality

Customer service

Driver's license

Computer skills

Tools

MS Office / Computer skills

Job description

POSITION SUMMARY:

The Staff Experience Team Member with a Resident Assistant designation is responsible for serving our staff and volunteers by developing relationships with them, enhancing their experience, and helping staff wholeheartedly engage in the mission of the YMCA of the Rockies. This position will have additional responsibilities related to the housing unit they are assigned and the staff that resides within including cleanliness, resident support, lock-outs, and responding to after-hours situations. Due to always being on call Resident Assistants will be except from paying any room and board fees.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and each other.

Qualifications

ESSENTIAL FUNCTIONS:

• Must be at least 21 years of age.
• Work varied hours, including participating in an on-call rotation, and manage frequent interruptions based on supervisor or staff needs.
• Demonstrate strong organizational and time management skills while working independently with minimal supervision.
• Maintain strict confidentiality regarding all Human Resources matters.
• Assist with staff discipline as directed by the Resident Life Manager or, in their absence, the Human Resources Director.
• Foster professional, unbiased relationships with all staff members.
• Organize and lead regular meetings for staff residing in assigned housing.
• Handle unexpected or challenging situations with professionalism, tact, and calmness.
• Hold a valid U.S. state-issued driver’s license with a clean driving record and comply with YMCA driving policies.
• Communicate fluently in English - spoken, written, and read.
• Drive HR vehicles for staff-related activities, appointments, and errands. Responsible for vehicle cleanliness, fueling, fluid checks, and coordinating routine maintenance. Must be comfortable driving in mountainous and varied weather conditions.
• Maintain clean, safe, and welcoming staff housing environments, including cleaning common areas such as hallways, bathrooms, and lobbies. Prepare rooms for incoming staff and inspect rooms post-departure.
• Promptly report hazards and repair needs to the appropriate departments.
• Enforce staff policies to maintain a respectful, orderly environment across all age groups and serve as a positive role model.

REQUIREMENTS/QUALIFICATIONS:

• Maintain regular communication with staff through meetings, announcements, notices, and newsletters.
• Creatively plan and implement activities to enhance the staff living experience.
• Orient new staff to housing and YMCA of the Rockies facilities; facilitate introductions to foster a welcoming, inclusive community.
• Possess strong computer and technical skills to efficiently navigate and support departmental systems and processes.
• Assist the broader Human Resources team as needed.
• Support other departments within the Estes Park Center based on business needs.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work primarily takes place in staff housing and office environments with exposure to indoor and outdoor conditions, including varying weather.
• Requires standing, walking, bending, and occasional lifting of up to 50 pounds.
• Must be able to navigate stairs, hallways, and uneven terrain safely.
• Frequent interaction with staff and volunteers, requiring strong interpersonal skills and professionalism.
• Must be available for on-call situations and able to respond promptly to emergencies or housing-related issues at any time.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

ENVIRONMENTAL SUSTAINABILITY COLLABORATION:

Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.

ADDITIONAL INFORMATION:
YMCA of the Rockies is a Praesidium-accredited organization. Our hiring process reflects the values and standards of Praesidium and other accredited organizations. For more information about Praesidium accreditation, please visit https://www.praesidiuminc.com/

Note: Employees are held accountable for all duties of this job.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.