Resident Ambassador - Charleston, SC

Pulte Home Company, LLC; North Charleston (SC); On-site; USD 21,000 - 36,000; Full time

Job summary

PulteGroup is seeking a Customer Experience Specialist to welcome visitors, answer questions, and lead community tours at Del Webb communities. You will support events and resident relations, ensuring a welcoming atmosphere and accurate information for prospects and residents alike.

The role emphasizes clear communication, strong interpersonal skills, and the ability to build rapport with customers while collaborating with sales teams and community partners.

Qualifications

• Experience greeting customers and answering questions.
• Ability to communicate clearly, both verbally and in writing.
• Capable of building rapport and creating a welcoming environment.

Responsibilities

• Greet customers and provide information about the community.
• Answer questions about features, amenities, and offerings.
• Provide community tours to potential buyers or residents.
• Take registrations for events and communities.
• Attend sales-oriented events and functions.
• Promote Del Webb communities at activities and events.
• Inform about new phase releases, grand openings and groundbreaking events.
• Participate in national sales events and informational seminars.
• Foster resident relations and community engagement events.
• Coordinate with local chambers or organizations for community relations.
• Assist Realtors and prospects as needed.
• Contribute testimonials/interviews for ads and websites.
• Support other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Computer literacy

Education

High School Diploma or equivalent

Job description

Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Primary Job Responsibilities

• Greet customers.
• Answer questions.
• Provide community tours.
• Take registrations.
• Attend Sales-oriented events and special functions.
• Attend activities that promote Del Webb communities, including but not limited to: Traffic-building events (i.e.: barbecues, theme parties, entertainment functions, demonstrations and promotional events open to the public)
• New phase releases, grand openings and groundbreaking events
• National sales events
• Informational seminars
• Resident relations events
• Community relations events (Local Chamber or other Organizations, etc.)
• Realtor events
• Testimonials/interviews for use in ads, website, mailings
• Reference list for Prospects
• Other duties as assigned.

Management Responsibilities

• Not applicable

Scope

• Decision Impact: Community
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: Not applicable

Required Education/Experience

• Minimum High School Diploma or equivalent preferred
• A resident of Del Webb community

Required Licensing, Registration and/or Certifications

• Not applicable

Required Skills/Knowledge

• Familiarity with the community's features, amenities, and offerings
• Basic proficiency in using computer systems
• Ability to communicate clearly and effectively with customers, both verbally and in writing
• Capable of building rapport with customers and creating a welcoming environment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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